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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1573 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers have good things to say about the sound quality, ease of use, and Blu-ray capabilities of the 5 Series 1000W 5.1-Ch. 3D / Smart Blu-ray Home Theater System. Many also appreciate the system's compact size and relatively easy setup. While some found the maximum volume could be higher, the powerful bass and overall sound experience were frequently praised. The price point was also considered reasonable by many buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,573 reviews
  • Rated 5 out of 5 stars

    Only one broken speaker wire

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Samsung system works wonderfully! We added one HDMI cable to make everything work with the new Samsung TV! Only problem was just one broken speaker wire!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. I like Samsung products. This product goes well with my Samsung Hdtv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just wish it had an optical input. Overall I'm really pleased with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Meets our needs and expectations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We knew we wanted a surround sound system for our new family room, but had no idea what was available. We found several choices at Best Buy and are happy with the choice we made.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OK, but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system probably sounds great, but didn't have enough connections for my setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its Sounds OK in small room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only has hdmi output and 1 input. I have an older model that has 2 hdmi inputs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if it had been without wires, it would have been better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My husband says it's ok!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! I'm not sure if the system is 4k compatible though....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were in the market for a new surround sound and this one is so great! We love the sound and the blu ray player is awesome

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is impossible to use device without remote control and the key sequence for anything other than turning device on and off or adjusting volume involves random key sequences that can number more than 7 strokes. The complexity will become clear when the first time user opens the 40+ page user's manual and discovers that more than 90% is devoted to remote control use. Universal remote use is another issue. I have a Samsung TV with a fairly simple remote which will perform some home theater system functions. In many cases a function can be started, but not finished, with the TV remote. Unless you use the system every day or have an extremely good memory, you are going to be using the user's manual on a regular basis, so be sure to make a few copies because the pages will wear out rapidly

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this was good but I need more so I went to a 7.2 system

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has good sound and was a good choice. Husband loved it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed in the system. This is a replacement for my old Home Theater system which was almost identical. The surround sound that comes from the rear speaker is so minimal. They were here 2 times to adjust it, but I'm not a happy camper. I kind of was forced into taking this system.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound and easy setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this to replace a much more expensive home theater setup that went bad. It sounds really good and was an easy setup. Worth the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simple setup , nice sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish you could add apps outside of those already loaded

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality isn’t bad but music from your phone doesn’t play from all the speakers and as it gets louder the quality decreases, depends on what you’re looking for but I recommend building your own system with components as opposed to these home theater in a box

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a while to connect the wireless subwoofer but everntually got it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous model from several years ago. I had the GeekSquad plan and it completely when bonkers. Found this and have been so happy with it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product for home theater system, it looks very nice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doea not play illegal DVDs and today they is a MINUS

    No, I would not recommend this to a friend