Customer Ratings & Reviews
- Model:
- HT-J5500/ZA
- SKU:
- 3190034
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, ease of use, and Blu-ray capabilities of the 5 Series 1000W 5.1-Ch. 3D / Smart Blu-ray Home Theater System. Many also appreciate the system's compact size and relatively easy setup. While some found the maximum volume could be higher, the powerful bass and overall sound experience were frequently praised. The price point was also considered reasonable by many buyers.
This summary was generated by AI based on customer reviews.
Piece of garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Pioneer system lasted over 10 years, the Samsung less than 3. The Samsung no longer will load a disc, recognize blue tooth or now, as of this morning, play any audio!
No, I would not recommend this to a friendIt worked for a week then the sub woofer stopped w
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy does not honor an open box item sold for more than two weeks which is just enough time to hook it all up and start to enjoy it and then it doesn't work.
No, I would not recommend this to a friendSpeakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers didn't work. The quality was not good, not heavy duty. Made cheap if you ask me! I was disappointed because I love samsung products but not this one. Smh I ended up returning it and using my old one.
No, I would not recommend this to a friendA weak system
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im glad i brought a new home theater system, but this one that ive used to have is weak! I thought it will actually sound like a movie theater but it didnt.
No, I would not recommend this to a friendIssues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had issues with this since the day I bought. I have sent it to Samsung and they did nothing to fix it and sent it back. I will never buy another Samsung product.
No, I would not recommend this to a friendBest Buy Inspected???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as an open box. Sticker stated "No Missing Accessories". Got it home, opened it, and NO REMOTE. Remote is critical to operating the unit. Can't trust Best Buy inspectors.
No, I would not recommend this to a friendUndesirable appearance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the appearance lacks substantial appeal, this product includes unbelievable wire connections for modern-day technology. To my surprise, it proudly touts wireless connections.
No, I would not recommend this to a friendPoor sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace a previous model that was very similar. It was no where near the same quality. I returned it in less than a week.
No, I would not recommend this to a friendPacking sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The player didn't have any packaging. It was just sitting in the box and the back was crushed! This happens every time I order something from you online
No, I would not recommend this to a friendPiece of crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd one of these systems I purchased. Both quit working in about 8 months. They won’t read a dvd. Do not buy this it sux.
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is ok at best always Had problem with Bluetooth and speaker connections are very cheap I wouldn't recommend this to no one you like
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Concerned, we understand your frustration with this home theater system. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
- Pros mentioned:Sound quality
overall very nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried many products here recently. Vizio 5.1 S5451W-C2, Nakamichi NK12, RCA and other Samsung brand sound bars. This HTIB i will not complain too much and will say i would like to try out the Sony bdvn7200w but an satisfied with this model of samsung 5.1 surround sound. I had originally the 7.1 HT-E6730W and loved it Flaws and all. The saying goes if it's not broke don't fix it.....yep i should have listened. Ha ha. sold it at a good price thinking i would upgrade. I paid a good price for this and it was brand new I will say the it's not as premium looking as i would like, however its performance thus far is great. Cons: 1.I would like to see a more quality build and subwoofer in the future samsung. 2. Stronger bluetooth range 3. I would like to see louder and better quality surround speakers attached to surround transmitter. Although they are good. 4. Good remote, could be better 5. Could have more hdmi connections PROS: 1. although not as as aesthetically premium looking as i like, it's performance has been astoundingly fast and precise. No issues other than bluetooth not allowing me to move all around the house. 2. model supports best ways to connect (Hdmi arc) digital optical, audio video 3. Great speakers for a htib They dont look like much, but wow and for a 1000 watt they get loud and stay clear. 4. Music sounds great and this has a few presets and options to tweak the bass and equilizer. Movies and dvds look great and my games sound very nice. 5. Great entry level blue ray player and surround sound. i have no regrets at 197.00
I would recommend this to a friend Poor quality Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung should stick to TVs and cell phones ! Sound quality was so poor that I returned it right away and bought a Yamaha receiver !
No, I would not recommend this to a friendLousy system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all the some of the speakers dont work.Second staff advised i buy a piece that does mot fit and is not compatible. I am returning this system
No, I would not recommend this to a friendUnreliable Speakers & Surround Sound Function
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers stopped working smoothly within a few months of weekly use, primarily due to the speaker connectors being of very poor reliability
No, I would not recommend this to a friend- Pros mentioned:PriceCons mentioned:Volume
Good Samsung quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had been following this for a long time, as I owned a 500 wt samsung blu-ray for some years. Wanted more power with my new tv. First off, app selection is great, netflix, and amazon will get lots of use, they connect easily, and great. Blu-rays tested, play awesome, clean, sync good. Cons: Overall volume, the same as my 500 wt, zero additional volume. Also, my bad for not reading specs, one hdmi. Old one had hdmi in, and out, had directtv, and blu-ray both running thru it, now, i believe i need rca cables to get tv volume controlled thru it. Nice system, great price when i got it here, best buy even price matched when they lowered price next week.
I would recommend this to a friend Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it home and set it up. Center speaker did not work and wireless connection to rear (surround) speakers would not connect.
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about these were terrible. Sound was bad not true surrond sound just reproduction front and rear.
No, I would not recommend this to a friendSucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t connect to WiFi. Samsung said it needed to be repaired and would not honor their 1 year warranty. Garbage
I would recommend this to a friendSamsung makes garbage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd unit I have owned in less than 5 years and after a year or 2 it just stops working.
No, I would not recommend this to a friend