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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1573 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the sound quality, ease of use, and Blu-ray capabilities of the 5 Series 1000W 5.1-Ch. 3D / Smart Blu-ray Home Theater System. Many also appreciate the system's compact size and relatively easy setup. While some found the maximum volume could be higher, the powerful bass and overall sound experience were frequently praised. The price point was also considered reasonable by many buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,573 reviews
  • Rated 1 out of 5 stars

    Not what was expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Based on product discription, this product should support full TV surround sound. It does not

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Central speakers not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I received the item, central speakers were not working. I tried changing cables, but no luck. Returned item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was VERY disappointed in this system . Love samsung tvs but this surround left alot to b desired . not good soundb

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fail!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was optimistic but received a system that the subwoofer worked but not the speakers. Makes no sense!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Will not work with headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poorly built will not work with wireless headphones. Sounds alright. Remote is poorly designed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surround doesn’t actually do surround sound. Don’t waste your time and money. I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what they said it would be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will not go to stereo mode so the rear speakers will only slightly play but they said it would

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 of the 5 speakers did not work, fresh out of the box! Very disappointed. I will not buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed with this unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new Samsung 4K at same time..surround is worthless, nothing comes from rear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Run!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went through three of these in a 3 week span. Spend a little more and go with Sony.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We hooked it up and then we promptly returned it. Not a good buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not wireless should of paid better attention

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all it's cheap and sounds like something you would pay 100 dollars for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    POS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pos wouldn’t recommend . Stomped a mud hole in it .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Blue Ray with surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blue Ray is ok but the speakers are terrible quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DOES NOT WORK GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT DONT WORK RIGHT THE SOUND DOES NOT SOUND WITH NO MUSIC ?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This unit not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this unit. Not a good buy. This unit sucks!

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Hello Wvcrews14, we understand your frustration with this home theater system. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle Samsung

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Less Apps. Lacks Memory for disc. HDMI issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially liked it once I bought. Setting up the system was a breeze. Issue 1: Most important issue. If you watch 30 minutes of a movie in your blu-ray/dvd, the next time you switch on, it starts again from 0 minutes. It should be from 31st minute. The system does not maintain memory. It is frustrating. Same holds good for movies played through external USB hard drives that you plug in. Issue 2: It does not use Samsung Smart TV apps but only Opera Store apps which may is outdated. You may not get future upgrades. System may fail soon. If you are fine with the above issues, then this system is good. It has quality sound for the price (Dont expect the sound to be anything near to a receiver and speaker setup). In addition to the above issues, HDMI was not syncing properly with my LG TV (Model 47LM600). So I had to return. I bought a basic Yamaha receiver+speaker+amazon fire tv. And the quality of the sound is mind blowing. The total price was approxmately 400 (just $50 more), but it was worth it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HT-J5500W Home Theater System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a very good product and sound is not that good

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but have some questions

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good system but I'm hearing the rear speakers are wireless. The system has a wireless module that allows for connecting to the rear speakers in a large room but you must connect the rear speakers to the module with wires. Correct? Also, one review stated the rear speakers ony work with DVDs but mine work just watching TV. Lastly, the sound from the rear/surround speakers are not as loud as the front speakers. Is this due to them being surround speakers? Any answers would be much appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 4 out of 5 stars

    Good, budget Home Theater system

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 6 year old Samsung HT E6730 go out on me. The Blu-Ray function stopped working. Rather than fork out a ton of money for a surround sound setup in the Kid’s Playroom I opted for something budget friendly. For $299 this is tough to complain about. Setup is easy, just be sure to have an optical cable handy to run from the receiver to your DirecTV box. This is because the receiver only has an HDMI out. Run this to your TV HDMI in. Take your HDMI from your DirecTV to your HDMI ARC on the TV. Then optical cable from receiver to DirecTV box (as mentioned previously) and you’re set. Be sure to spend some time dialing in the speakers with distances and levels. I put my C and sub +2 dB, rear surrround +4, and front speakers at 0. This is in a room where the speaker distances are 10 feet max. Everyone’s will be different but I wanted more sound out of my rear speakers and C on purpose. I also turned the equalizer off and set the DSP to Power Bass via the remote. Lastly, be sure to upgrade the firmware immediately out of the box.

    I would recommend this to a friend