Customer Ratings & Reviews

The agents mounted my TV and connected it to all my devices

I have not been able to try out the coverage for any of my bought items.

I bought the 5 year protection plan for my 2018 OLED TV purchase. That TV ended up with failures covered by the Geek Squad protection, and so Geek Squad replaced my TV with a latest model year version. I had paid the early adopter tax for the 2018 TV, and the protection of Geek Squad helped by basically getting me a new TV with next to no hassle on my end, and the value of the protection meant getting another 5 year protection for this new TV. Hopefully no issues with it, but if something does happen with the TV I'm satisfied that I'll be covered if something does happen. They came and installed it quickly and set it up for me. They also took great care to mind the space, so there was no issue with having them in the house. Not sure when I'd make such a purchase, if/when I ever buy large stuff that has a reasonable chance of failure, I'm getting Geek Squad protection again.

I absolutely love the Geek Squad Protection service from Best Buy. I never hesitate to purchase it, especially for my television, as it provides me with peace of mind. Just a few months before the expiration date, my TV started showing signs of going bad, and to my surprise, Geek Squad refunded the entire cost of my TV. I had experienced an ongoing issue with it, which I had previously discussed with them, but it only worsened in the last couple of months until the screen completely stopped working. This time around, I opted for a Samsung TV, and it has been a much better experience. The support team was understanding and promptly emailed me a gift card as store credit. I highly recommend Geek Squad Protection for anyone looking to safeguard their valuable electronics.

TV protection plan is great to have I haven't had to use it yet

Very professional and listened to issue, Had timely feedback for next process.

We have had 2 use this feature 1 time on a vacuum and i have to say, the simplicity of replacement is worth the price. Our 1,5 year old Dyson gave up the ghost and we had to tap our 2 year coverage we added. All i had to do is drive down to the store and pick up a brand new Dyson. Done. Can't ask for more.

The geek squad agents treat me with respect and patience, which is important because I’m not text savvy

Totally worth it! Geek Squad made the process easy and stress-free when I needed help. Fast service, clear communication, and no surprise costs. It’s a great investment for keeping your tech protected. Highly recommend!

Excellent service. great technicians. Very helpful & cooperative. Timely & courteous.

Great service on everything I love everything they do a nice job

Great purchase, great service. Easy to schedule service.

Love the geek squad service! Installed it myself but if I had any questions they were a phone call away!

So worth it. This was on my parents old TV I bought them. TV was about 4 year old and started getting dark spots. Geek squad had me send pictures and approved replacement. They came out and delivered the new TV and removed the old. Would always suggest either the individual plan or the plan that covers all purchases, both are a good value

never had a 4k tv ever but this was an amazing purchase

Best Buy warranty used to be better but with what they still offer can’t go wrong with a warranty.

I didn’t use the geek service for my installation of my tv.

Haven’t had to use yet and I’m happy I haven’t. This is a product that I recommend definitely if you’re buying open box

Excellent service helped with my pc troubles and was able to get my device functional again.

Have'nt had problems with TV. Its only a month since i purchased it, but like the peace of mind knowing that if there's a problem i can call the Geek Squad. Bought a two year extended warranty.