Customer Ratings & Reviews

Any issues are taken care of whether it is maintenance or help needed to set up your product.

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

I always buy this product when purchasing a best Buy Electronic product. You won't be disappointed ever.

A friend installed and mounted the tv. It working pretty good.

Great customer service. Geek squad fixed and my issue and made suggestions on another product that wasn't in the equation. So I got double help.

This is one of the best services anyone can have!!! They are professional and knowledgeable!

EXCELLENT VALUE FOR THE PROTECTION THAT YOU WILL GET IF YOU EVER NEED IT.

A must have for any TV. I would recommend this for anyone that uses their TV daily

Haven't had to use it yet, but it feels good knowing I'm protected.

Always get the protection warranty. OEM warranties are only good for a year. This is five years of peace of mind!

I'm hoping this will serve it's purpose. I have not had to use it but I feel very confident having it.

I glad that I added this purchase to my TV. I ended up having as issue with a few of the HDMI ports.

We recommend a WARRANTY if it's a big or expensive item.I have had to replace items due to no warranty

Never go wrong with this guys.. the best insurence for items ferom best buy

great service and value depending on the product. I have not had any services done like tv calibration

My grandson broke my screen on my last TV so there was no way I want chicory the new one I purchased!

The Geek Squad agents came and connected my tv and all other devices.

Thank you best buy have. A just know it the tv thank

Geek squad is the best for any and all product purchase protection and is the backup for answers too!

When i was facing problems with the software of my tv the geek squad member helped me and solved my problem.