Customer Ratings & Reviews

It was the day before thanksgiving and I turned my tv on and the screen was white. I had only owned it for 13 months. I unplugged it and tried to turn it on and it wouldn’t work. I looked up the number for geek squad and spoke with a really nice person. They replaced my tv for free I just had to repurchase the geek squad for my new tv because it wouldn’t transfer over.

I opted for an extra two years of protection and I've read great reviews from other customers that used these guys. Definitely add protection to any electric device, it will give you peace of mind just in case something went wrong.

They did an excellent job in the installation process and helped us understand everything!

So far I haven't had to use the geek squad protection.

I always get my best buy products with extra warranty insurance. Have never had any issues with warranty work. Couple of years back I bought a refrigerator and the ice maker was repaired 3 times. After the fourth time the ice maker broke best buy lemoned the refrigerator and worked up the paper work then told me to pick out a new refrigerator with store credit of the original cost of the faulty lemonade refrigerator. Great investment.

They're excellent in everything you bring to them.

Good option to have. Last tv lasted about 5 years before died.

Geek squad installed & explained all features very clearly to us. Connected tv to other devices &took my old tv& disposed it. Very friendly, & helpful crew.

I really don't like the idea of needing additional protection beyond the warranty. But, on a HI-Def TV I felt it was best to buy it. The sale rep told me that Best Buy had recently lowered the price of their service plans and it did seem reasonable for five years. Even consumer articles are recommending a protection plan of new TV's with the expense and hassle of getting them repaired under warranty. I was told that to have LG repair it under warranty if needed be sent to them. If it's true of not, I have read that some plans do require you to ship it to them. A TV is too much trouble to attempt this with. In the last 8 years of flat screen ownership I've only needed 1 repair. It was in the last month of the first warranty I'd purchased and was a good experience.

Always great service and very knowledgeable when answering any questions I had

I actually worked at bestbuy years ago and protection plans were a hard sell, they are extremely expensive and rarely used, but as an ex employee i also saw customers come in and buy their dream TV just to have a storm pop it a week later, or the most memorable story was a child pouring juice all over a tv as the mom was unpacking it. It’s a sad conversation to have when you know someone has been saving for something and it’s gone in seconds and theirs really nothing you can do. It’s like buying your dream car, wrecking it and taking it back to the dealer and asking for another.... I HATE BUYIJG PROTECTION PLANS but I do it every time now. One day one of these plans is going to pay for all of the plans I’ve ever bought.

Def always helpful and I would recommend! I love buying my products from Best Buy!

Haven’t had to use yet and I’m happy I haven’t. This is a product that I recommend definitely if you’re buying open box

I tell you that it was the best purchase I have ever made, I recommend them 100%.

I keep my Geek Squad Protection plan as an on going safety net for all of my electronic gear. At age 80, I have no interest in doing this kind of stuff on my own. It is really great to know that these guys are on the ball and know what they are doing, I have had to use the "plan" at least four times a year, and have been consistently by the thoughtful staff who have either over the phone, on line, or in the store have walked me through some technical problem AND solved the problem and gotten me back to work. As a "senior", I really appreciate the skill and courtesy of their staff.

I always splurge for the 5 year Best Buy Extended Warranty because I sleep better at night knowing that if I have any issue with any of my TV's that are 43 inches and up, which are all of them, that Geek Squad will come out to look at them and take care of any issue other that physical damage caused by neglect etc. Most people are unaware that a one year manufacture warranty means that after the 15,30 or 45th day that one is allowed to return an item for a refund or exchange means that you will be left to deal only with the TV manufacture. I equate that to being on a raft in the middle of the ocean.

Geek Squad at best buy are the best tech and delivery services available. They handled my new purchase and return with the upmost professional precision. I will highly recommend and will continue to use their geek squad services. Thanks Geek Squad!!

having bought the extended warranty in case somthing happened was a hard decision at the time due to added cost at the time of purchase 3years later i couldnt have been happier with my decision geek squad was fast to make a repair when that option didnt work out they replaced with a brand new one thanks geek squad.

This is an expensive investment to protect my expensive purchase.

Bought the protection plan with my TV back in 2017. The picture on the TV started to go with only a couple months left on the protection plan. Contacted GeekSquad and they diagnosed the issue and replaced my TV. I got credited for the TV I bought in 2017 and they waved the delivery and haul away charges, which allowed me to afford to upgrade my TV because all I had to pay was the difference. Highly recommended.