Customer Ratings & Reviews

The warranty is a MUST!!! Just the thought of being covered for everything i buy at BEST BUY. The customer service is GRAND! Fast Friendly service with the attitude.

Get the warranty, it's worth it. So easy and quick! Thanks for the excellent costumer service! Called on a friday, for our tv malfunction, they replaced the very next day!

used but in very good shape love it just like new thank you

Never had to actually use the protection plan thankfully but having one on my products gives me some peace of mind in case something happens

I've never had to use it but friends of mine have and they said that Geek Squad is awesome

It's inexpensive, and I like knowing that if something goes wrong there are capable people that will fix my products with great customer service.

as you know technology has the 50/50 chance of going bad. i've never had an issue of my stuff going bad as of yet (knock on wood) but I like the ease of mind knowing my product is secured for years to come. price is always a great deal with bestbuy, mid as well purchase it if you want to avoid the hassle of when unfortunately it does happen and you feel your money is now going down the drain.

Never have bought anything without insurance. You may not think it’s worth it now but accidents do happen from point a to b or the cat or dog we’re playing a bit to hard. Don’t walk out without your insure item.

Submitted a claim went through like a breeze glad it wasn’t a hassle thanks geeks!

very helpful overall. they knew there business and explained to me what i needed.

The way to go to protect your investment ... A must have!

I’m glad i added this on bc they help me with all my problems if needed

I haven't used Geek Squad in awhile, YAYYYY! However I have in the past and was glad I made choice to have this service. They were always able to fix my problem. They offer good customer service. A solution may take from 15mins for an over the phone tutorial or a week if a part has to be ordered. Geek Squad, is the service to have..

Worth it for the piece of mind . Decided to go with this after 2 of our TVs purchased in the last 5yrs crapped out. Sadly they don’t make televisions like they used to , I had a Samsung that lasted me for 11 years no problems... my last Samsung only lasted for four years. Vizio lasted for 4yrs and Insignia 3yrs ...figured 5yr plan chances are good I’ll probably need it.

I always purchase protection plans on items I buy to ensure I'm not stuck with a brick

I got the 2 year plan when I bought my tv. Hope I never have to use it, but it's there if I need it.

18 month old Samsung tv stopped working for no reason. Purchased a new tv from Best Buy and got a 5 year warranty. Best Buy offers the geek squad who I was able to call and set up my new tv. Excellent customer service

I highly recommend buying the protection plan when purchasing a new TV. After four years my television display went. The manufacturer had no interest in helping. I forgot I had ourched the protection plan until I signed in to my Bestbuy account. The tech who came to my home could not repair it, so I was given a credit towards a new one which is an upgrade from what I had.

Love that this came with my purchase! Makes me feel secure with the product

Geek Squad has saved the day on numerous occasions and usually when I am in major meltdown mode due to a deadline. They are FABULOUS! I highly recommend.