Customer Ratings & Reviews

My washer comes with a 1 year standard warranty and a 10 year on the motor. This gives me the satisfaction of having 5 years of service with peace of mind. I used this once and Geek Squad was able to come out and do the repair without additional charges.

Haven't had to use it yet and hope I never do. This if for a TV I got my mom. This protection gives me peace of mind knowing Best Buy will take care of issues should there be a problem and my mom will not have to worry about any cost out of her pocket.

Its a piece of mind and easy to use if needed in future.

I wish i would have knew how this works but anyway i am glade i got the service cause i needed it a month after purchasing but could not use it untill a year later the manufacturing warrenty last a year an had to be used 1st

Includes burn in protection, 5 years is great for early oled tech that still have a small risk of burn in. I’ll be fully utilizing this if any burn in or dead pixels arise.

Always better safe to get items that are delivered. Never know how much jouncing around it did in it's travels.

For big ticket items, this seems like a must have.

They won’t replace your tv for accidental damage even though it says it covers accidental damage while moving it. Hit the screen on a banister going up the steps and they told me they wont replace it.

Have yet to need a replacement or help with setup but I appreciate the option

The Geek Squad has been there every time I have had problems with my computer. Never a hassle about how it happened or who did what. Only once I had to bring my computer in to the store for them to repair it because I had really screwed it up. Otherwise they can usually repair it over the phone for me. Three cheers for the Geek Squad.

Excellent brightness excellent sound… I love it and I recommend u

I love the 4K on this, it looks so wonderful with my PS5

Agents loaded in to my car with such professionalism

I generally stay away from extended warranties but one purchase I did take the warranty and low and behold I had an issue with my Sony TV and received a new TV since they stopped making the broken part-- all due to the warranty

Hope I never need the the 5 yr warranty, but glad I purchsed it.

I really like the Explorer service because I haven't had a bad experience with it yet as always worked out any issues that I came across great service that's always there the answer questions and give you help on your product

This is a general comment not specific to this particular purchase they were on a problem for me then went out of their way to try to help me so I really appreciated that just don’t lose what you have covered with the geek squad in your problems will be minimal

The Geek squad team are awesome! I hate that I waited so long to get their help. I get nice guys that know tons of stuff. They have helped me with setting up a new laptop, got my old printer to communicate with my new laptop and did the greatest job on my install of new wall mounted tv with sound bar. Great guys!!!

The extra protection plan is worth it on high dollar items. I've had a TV fail after a year, Routers die etc. Call them up or take it to the store and change it or refund with no hassle.

Bought a 55inc OLED…. Of course I’m gonna buy the warranty. It’s why I got my old one replaced with the new one.