Customer Ratings & Reviews

The two guys went above and beyond I had a TV upstairs I wanted to take it downstairs to the rec room and they did it with no issues and they happily did it and it was they did a great job and I really appreciate it both my wife and I are handicapped so with them doing that really made our life easier

Greek Squad extended warranty for tvs is worth it. We had a tv go bad after 3.5 three years and received a refund of the price to buy a new one because we purchased the 5-year warranty. The process was easy and quick.

Tv looks great while playing games, BUT has a severe problem with judder/soap opera effect that is very distracting while watching tv!

You have you get your protection plans because you never know what can happen

Excellent service the few times I've made a phone call to them.

Great peace of mind knowing 5 year best earranty in the electronics business. Had an issue with burn in with my older B7A LG OLED and they came out immediated and replaced with new C version panel. No additional charge! Great insurance for any electronics!

I'm glad I bought this. If anything is to happen I know I'm safe and secure with the best of the best

I hope to not need it for my TV but they have been very helpful in the past.

All i have to say is that everyone need to try the Geek Squad service to feel as goos as i do. My tv need some qork done and Geek Squad sent a professional to help me out. I had a computer to fix and they did. Also, all the store in NYC has great customer services in the Geek Squad Department and throughout the Best Buy store.

It's always good to purchase a warranty since electronics aren't built to last as long as they used to be.

Its your standard protection plan. Nothing more nothing less.

Hoping getting this this time it will truly work if something happens

I didn’t use them to assemble the tv and haven’t had any issues yet, but if we do it will be covered by the geek squad.

never had a 4k tv ever but this was an amazing purchase

Purchased a Sony TV in June, along with it I purchased Best Buy's 5 year extended warranty. The set developed a problem in Nov. Called the Geek Squad and described the problem. The knowledgeable representative diagnosed the situation over the phone and explained it was a panel failure that could not be repaired. He emailed me an exchange order to bring to my local BB store. Brought the paperwork to the store and they set up a delivery/pickup date for 2 days later. Had I chosen to bring my set in they would have made the exchange right there in the store. All of this took less than an hour to accomplish. Two days later I had my new TV...WOW! Throughout this process every person I dealt with was extremely courteous and helpful. They even offered to let me apply my original purchase price towards any other TV that they carried. Love my Sony so I told them "no thanks". Purchasing that extended warranty was truly a Best Buy for me.

Haven’t had to use yet but really nice knowing they are there for ya

Mr Nadeau and the other Geek Squad gentleman took down our older smart Tv, and mounted our new Tv using the same Tv mount as we previously had. They alsohooked up our Surround sound, Blu Ray player and our new streaming service. Very professional, friendly answering our questions. They also hauled away our old TV

Great support from the Geek Squad 10/10 recommend warranties.

You can never go wrong with geek squad. Ive akways used it and they dont mess around. They get things done fast.

I definetly recommend these services. They are always great to have