Customer Ratings & Reviews

Im glad i got the geek squad protection im not the best with technology.

This is one of the best tv's I have ever bought, Samsung is by far superior to any other Tv brand in the market and purchasing from Best Buy? everything will always go right. Don't forget to use Geek Squad!

I love the geek squad protection if there’s ever any issues you bring it they fix it or replace it

Having this is what saved me from having to pay for a TV that I purchased for two years that broke on its own. Geek Squad replaced my prior TV quickly and the process was simple. The best TV ever.

I bought the 5 year Geek Squad protection for my previous Hisense TV that stopped working about 2 years later. It wasn't cost effective to fix it so they replaced it with another Hisense TV which I also bought another 5 year protection. I am so happy I had protection!

Brandon and ? were very professional and efficient. Excellent communication and instruction.

My girlfriend and I purchased the Vizio 50" M50-D1 Smartcast without knowing exactly what to expect because that model was in between the ones on display at the time. Let me tell you though, that i was blown away by this TV! We hadn't even realized until unboxing it that it came with it's own tablet/controller, which is a cool bonus feature. This 4K TV far exceeded all of my expectations, looking as crisp and vibrant as some of the much more expensive competitors on the market. For the price, you absolutely can't go wrong!!

The protection that this plan covers is needed in my opinion with unforseen technical issues that may arise later. All electronic purchases such as TVs should have a plan that exceeds the standard warranty as you're adding an extra blanket of security on your investment. This is one of the reasons that I primarily opt to purchase from Best Buy for my television purchases due to the affordable plans that you're able to add. Great value for sure.

Geek Squad has been great! after 4 years with no trouble, they came out 3 times and finally replaced my TV. No complaints!

They always give great customer service. Always greet you with a smile n work hard on getting thing fixed

Geek Squad projection is well worth the purchase. I used it for a TV I had for 4 1/2 years. I wish it was a little more simple use the protection though. I couldn’t bring TV in store. I had to wait for a service tech to come to my house which to took over a week. After tech came to my house later that day I was able to go to Best Buy and pick out a new TV with the credit they gave me for the old TV.

I love being protected for 5 years! Big purchases that may be expensive to repair or replace through no fault of mine is covered so I’m happy!

Great service to add to any purchased item. Service with a smile and limited questions. Ask. Best Buy stand behind their products.

Very convenient. Gives you piece of mind. It’s a good investment.

The agent, Dulani, was great. Came out pretty quickly, recognized the issue, and set the wheels in motion for a rapid resolution. Money well spent!

Excellent service and warranty for any electronic item bought, Geek Squad always delivers good service.

The Geek Squad agent was very polite and helpful!! He corrected the issue with my Samsung Smart Tv very quickly the agent was very friendly and really was most qualified geek Squad member I have ever had the pleasure of being serviced by this knowledgeable and very professional person

Gav and Chris are both an asset to the Geek Squad! The service I received was impeccable. They were able to provide me with the necessary equipment for my tv. I highly recommend and would use them again for future services.

Definitely need to have the two-year plan with geek squad. It gives you peace of mind.

When I bought my first television from Best Buy, I purchased the geek squad protection. Thankfully, I did, as my television had problems. Upon examination of the product, I was able to get a new television under the protection. Best Buy was very helpful and honored the protection purchased by me for the television. It was a positive experience. I have since bought many more different products and always purchase the geek squad protection. It is well worth the extra money to have peace of mind. They are the best!!