Customer Ratings & Reviews

I did not purchase a protection plan on day I purchased my 55 IN LG OLED TV. I had second thoughts after that. About 1 week later, I called and purchased the plan by phone. I felt at ease. The customer rep was very helpful and answered all of my questions.

I have used Geek Squad in the past while not actually paying for the service. They have always helped me and with today's technology, I decided I should pay for this service to have like you would with any insurance. I think if anything goes wrong with my t.v. I bought this for, it would be a necessity to have. Great customer service and well worth it.

I rarely have something go wrong with electronics, but on a fairly big purchase, like a smart TV, it makes sense, since the standard warranty can leave you without use of the device for weeks if something goes wrong. With this, I can get a replacement or repair in no time.

Great to have the extra protection. Had to use it for my last TV-not a Sony. Got full refund and bought the Sony TV

Definitely a great add on. If you don’t have it I would suggest it

This is my first tv since 12 years! I have stepped into the future and I love it! The quality is great will be buying another in the future but bigger

So we haven't had to use this yet thankfully but the peace of mind makes us very happy.

Trust me you will not go wrong with the geek squad protection plan I can honestly say they've honored everything I've sent their way with the protection plan. It doesn't get much better than that hard to find good companies like that nowadays.

The extended warranty is a bit pricey but still consider it worth the price should it be needed in the future,

I can see needing this protection when the Television goes on the blink.

I talked with a Geek Squad expert for about 3 minutes, and they were able to take my symptoms and ascertain that the device was hosed, that it should be returned. That is a sign of a good expert, that they will make the right decision with authority when needed.

This tv is massive and the picture quality is Devine. This tv is perfect! It barely fit in my car! But it’s perfect!

Always recommend on electronics I.e. TVs you purchase the extended warranty. I had a tv that was four years old and started to have problems. Well the part that needed replacing they didn’t make any longer. Fortunately I had the extended warranty and got a new TV.

Love the service I receive when I need help from Geek squad

Don't think about but it just buy it. Worth the price

I can feel safe with the coverage , I have now. Had a TV that seemed perfect in the beginning, however, I didn't notice the sluggish remote signal, after the 1 year warranty on $1300.00 worth, BB still swapped it out. Proud of the $169.00, I spent on protection.

The replacement under warranty was unbelievably easy. I always purchase extended warranties on big ticket items, thankfully my TV was still under warranty when it went out.

haven't had to use it but have close friends that have thats why i purchased based on there experiences

glad to have it in case it is needed- i hope I don't but it takes the worry out in case something happens

Always get to geek squad plan when I buy something at Best Buy. They always come through when I need them.