Customer Ratings & Reviews

I always add Geek Squad protection to my Bestbuy purchases over $150 that I expect to last me 2+ years. I have been a Bestbuy customer for many years, and got to meet a few of Geek Squad teams at different branches of the store. They're knowledgeable, experienced, and professional.

Though I didn't use the GS to install my products, they were very friendly, knowledgeable and extremely helpful!

As i am familiar with the brand & the best buy geek squad protection i highly recommend purchasing the protection its a no nonsense policy. The geek squad protection insures that your item will either be repaired or replaced.

It’s worth it for the price. You will need to get the geek squad in case something happens to the TV or anything that you buy so it’s worth it.

I had an e pensive tv go out after 2 years and had no protection insurance. I just purchased a 75” Sony and won’t let that happen again! I have covered this investment for 5 years! I have had Geek squad on my computers for years and have been well pleased. I have faith they will repair or replace my tv if a problem occurs after the original first year warranty

We love the geek squad. I always recommend getting a protection plan even if you don’t/won’t use it! It is worth it! I will not buy another large item without a protection plan. Geek squad is nice and very quick with what they do.

The warranties from the geek squad are always worth the money.

This worked for me on the last tv I bought. Had it for about 4+ years and then screen went blank. Best buy was going to send tv off and have it fixed, but the tv was so cheap, they gave me my money back, less cost of protection plan. Since they do not sell the model I returned.

They have been available to me every time I have needed them!!

The agent was so patient & helpful. Answered all my queries. Took so much time with me. I really felt like a valued customer.

Fast service, knowledgeable staff! Every time I had any questions anyone I spoke with was more than polite to help!

The agents were professional and installed 2 TVs reasonable time, made sure I understood how to work them. Arrived on time! Personable and cared about performing quality job!

Always get the extended warranty. This is my third TV that I’ve been able to use the warranty value toward a new TV.

Repair was good but contacting a person on the phone to make an appointment (or anything else) is extremely frustrating !

I hesitate to purchase any insurance or services since I never use them. I have used this. I purchased two computers and they came to my house and transferred all my programs/documents and set up the screen the way I wanted. Since then I have called for help with an app and was helped over the phone.

I will see if I get any use out of this. I guess protecting a new tv is worth it in the long run.

Haven't had to use it. Will use if need to. I know other people who have used it and said that they wre please with them.

Fast ,.............................................

Did not use geek squad for my tv install but have used them before for computer problems. Great service with very knowledgeable agents.

Always get this if you can, definitely worth the extra money