Customer Ratings & Reviews

They helped me out with my TV. They helped me look for a TV that was better.

Geek Squad was very professional. They arrived on time and gave previous text as to the time. I would recommend their service to everyone.

Always buy the warranty people, always a safe bet and have had no problems with it

Got this protection for my TV. Haven’t had to use it yet.

Best protection to get for replaceable products especially after rough usage

It is alexa comparible, i love that i can control my tv through ghe alexa app, the image is great for watching tv shows, movies and even plauing videogames. Yea youbwill get a much better image with a 120hz or higher tv, but you will also be paying 2-3 times more for a 57 inch tv. Im very happy with this purchase. I bought the warranty for like $30, i have complete peace of mind for the next 4-5 years if anything happens. Cant go wrong!

I purchased this protection, but judging from my previous purchases at Best Buy, I probably won't have a need to use it. All of my previous purchases from Best Buy, even from decades ago, no problems were encountered. Thank you.

Associates connected every attachment necessary for full TV viewing.

Bought this because as in previous experience, Best Buy does repair or replace TV’s. I had a DLP that had some kind of part failure and Best Buy took care of it. I have also bought TVs with this warranty and have not had issues. Its good for “peace of mind.” I most recently purchased this for an OLED. These TVs have a small risk of panel failure and/or image burn in. Best Buy offers coverage for this. I doubt I’ll have any issues, but just incase. I decided to get 5 years of coverage. TV’s are sensitive tech these days. They are difficult to transport etc... In home service is best.

Great service they help you and explain very well what your device has

Great quality service. Always available when I had an issue.

This agent mounted my TV and connected perfectly.

Excellent and really nice will definitely add it to more

I love having geek squad, when I can’t or don’t want to install something they can and make it look easy. lol.

When I purchased my first big purchase Tv, I found that Hisense had a great deal on one of their more budget premium options but I was hesitant because of quality control concerns. In the end there was a minor issue with the panel of my tv a couple years into owning it. When I called geek squad about the issue I was able to get my entire tv replaced!! They helped turn a curse into a blessing. Worth every penny.

Honestly, the Geek Squad protection is very customer-friendly and hassle-free to use.

It is always good to get this on more expensive items, look a TV, but not sure it is as essential for under $100 items.

I originally purchased an open box item with the Geek Squad protection only to find the excellent condition was not even close with the screen of my television suffering severe damage. After trying to deal with the Geek Squad over the phone and being very frustrated with what I am assuming is an India based phone center, I gave up and took my issue directly to my local Best Buy store where it took some time, but I was eventually told I could receive a replacement television since the damage could not be repaired. Within 24 hours, the Geek Squad came to my home, removed the old TV, installed the new one and was in an out in under 30 minutes. If it weren't for having to deal with an unhelpful call center the rating would be higher, but since I have a local Best Buy to work with, the protection was definitely worth it.

Nothing, I was hoping I can get to use Geek Squad in the near future. thank you!

I bought the extra insurance in case anything unforseen happens to my electronics I don't make much money, so I can't afford to replace things all the time.