Customer Ratings & Reviews

I purchased this protection for my new fire smart TV. Haven't had to use it yet, so I guess that is a good thing.

I don't know how to review this as I have not needed it yet. If I use it I will update.

Not sure yet but if anything like best buy customer service I will be very disappointed

Five year plan purchased with the TV. Price was reasonable but will update review if we have to use the policy.

I’m not sure of the Geek squad I’ve never had to use it for this tv. If I ever need to, I will let you know.

the gentleman that came out is good and trying but the rest of the experience i am having with the geek squad is useless cant call the store have to try to talk to someone in guetamula who does nothing but read from a computer screen. next time i will save money and buy from amazon.

Always a good idea to get Geek Squad coverage when you buy a TV

Haven’t had to use this yet. I did have one question but I was able to figure it out without the help.

I purchased the extended warranty, but haven't used it so don't know if it was worth paying the extra money. I suppose it does give you a peace of mind.

I have had some electronics and a TV go bad before its supposed lifetime. It stinks to spend the extra, but we all are happy to have insurance when we need it

This is a good thing to have on any electronica items of value. Much easier than dealing with the manufacturer.

So far so good haven’t really needed it yet. Expected them to install tv at delivery did not happen.

I have purchased Geek Squad extended warranties for decades spending into the $1,000’s +. I finally try and use it and it is beyond terrible. They are having a 3rd party repair shop fix it however the repair shop can’t reach the special services department of Geek Squad so they have told me that I have too call them. I have collectively spent over 7 hours on hold for them and have yet to reach this special department within Geek Squad. I tell everyone to purchase from them vs Amazon but now I have to change that. Just give me a new TV.

Haven't needed it yet and hope I don't. We used it on our last TV and it was a good value.

Only gave a Average rating only because I just bought the service

Well where to start. I am no dummy to computers. I had the extended warranty on my desk top. It started doing shutting down so I know something was breaking. I took it in and the first thing they told me is that I have a virus. Well I know it didn't have a virus. They did something and I took it home well it was still acting up. I took it back they said I needed to buy this geek squad because my extended warranty didn't cover them looking at it. I paid another 99.00 for it. Then again they said it had a virus I said no it dose not. After a bit they said they would keep it and do more checking. Well they called in a few days to tell me the motherboard was going out on it. I said well that sure isn't a virus. Now the motherboard is covered under that extended warranty. I should not of had to buy the geek squad. So after a month they had to send it out and get fixed. I picked it up they said it was already to go. I said great lets plug it in and see it start. Well go thing I did because they mounted the motherboard crooked and could not plug in the monitor cable plus another. they had to take it apart and redo it. So yes I was upset. I live a hour from Best Buy. And if I didn't make them show it was working I would of drove all the way home to find out I couldn't hook it up, then drive all they way back. Also, one of the kids said if you don't like it too bad and something else which I do not remember.

we have not used this service so we ca not make any comment when we will use that time we will update

The geek squad doesn't come up in Best Buy computer. I wanted them to tune the yv, but they say we don't have geek squad.

It’s ok need work in improvement hopefully this helps

The TV doesn't get channels like I was led to believe and it went out within six months. I had to throw away the TV