Customer Ratings & Reviews

Four years into the plan our 65" TV was having issues. The part was going to cost more than replacing the tv so we were given the option of a replacement or store credit for the amount we paid four years ago. We also had the option of buying a new protection plan for the new tv. Geek Squad phone support was very easy to work with getting this set up. We'd definitely recommend this!

Thank you for all your help in removing the huge program on my computer and not making fun of my really old lap top! Yes I will be in soon to get an new one.

I have t had to use this product but I have peace of mind knowing that if a lightning strike effected my tv it would be covered .

I always buy this protection and I swear it never fails me. if I need any assistance or need my device replaced for any reason geek squad is always there for me. I like how Best Buy gives you the option to buy the protection at a discounted price yea its ONLY for that particular device but its so worth it! if you don't purchase the geek squad protection with any purchase (that's eligible) from Best Buy then your going to be coming out of pocket for repairs and possibly a new item and it will end up being a pretty penny!

Love the geek squad- wish they had more resources and better customer service infrastructure

Fortunately have only had to use the geek squad service a handful of times, but when I do they were quick to act and was a very pleasant and easy experience.

Haven't need this so far but I get it just incase my games have issues.

My new machine was loaded with all my info correctly.

This is by far one of the best warranties we have ever purchased. It's even better than a home warranty product! It covers just about any electronics which you may own, they come on time when you schedule an appointment, fix what needs to be fixed, and cart away any electronics you no longer need, or want. one of the BEST BUYS ever!!!

Glad to know my TV is protected by Geek Squad. My TV is protected for 5 years for a convenient price. Last TV was destroyed during moving not taking the same chances again.

I mean, havent had to use it yet. But have confidence that there is some coverage for 100" tv. Price was reasonable (because tv price was reasonable too)

They helped with everything I needed! I was pregnant at the time and didn’t have to lift a single thing.

Warranty is great to have. Replaced my TV that went out.I have had two TV’s replaced with the extended warranty. Just make sure they take the old TV with them.

This is good it’s like insurance for any appliances or technology you buy it’s to protect it in case of damage spills or something going wrong. It covers for the repairs and make it new again that’s so cool and helpful.

So I've had this since 2021 now. Absolutely NO issues at all. I liked it so much that I sent one to my brother in Texas! It has EVERYTHING you need in a coffee maker: hot water dispenser, frother, pod ability, filter for ground beans ability and most importantly, my 81 year old technology challenged mother can use it with ease!

Had this on my last TV, it began having issues just before plan expired so I got lucky. BB kept trying to repair it but then something else came up. I was kind of ticked off as it was costing more to keep trying useless repairs. Finally after over 3 months of failed attempts they called it a wash. I took the full credit and upgraded to a better set. It was a pain but in the end they apologized when they reveiwed my purchase history. I got another 5 year plan for the new TV.

If you buy a television from Best Buy trust me the Geek squad warranty is a must! You never know when something could go wrong and if you have this warranty you’ll be glad you did!

These subscriptions are always helpful! Geek squad is always a phone call away with whatever you may need

I always purchase these. Prices are good. I use to think these were a waste of money but now with newer technology I consider it necessary. Years ago I didn’t buy a plan and one day after warranty I had problems. You guessed it, had to buy another TV investing lots more money than the cost of a plan

Sounds like I'm an add but after I started getting these warranties I realized how amazing they really were. If something doesn't charge right they fix it/trade it in for a newer item, if you drop it they fix it/get you a new and or better one, even if you plug it into the wrong power brick and fry the device like I did to my old 3ds they'll let you trade it in for the new 3ds. No matter if it's a 50$ alexa that gets knocked off the table by your cat or a 1500$ tv that jumps off the wall they'll help and get you back up and running.