Customer Ratings & Reviews

Added protection for a new tv, can’t go wrong with a bit of insurance.

Have a Service Contract is a Piece of Mind to give the best services to your new equipment.

It was very easy to hook-up and we love the quality of Sony

Geek Squad is always worth the purchase. They are ready to help.

You never know when accidents happen? So it’s good to be insured. If you value your purchase than make sense of it with a warranty, you can never go wrong.

Gggggggggggggggggggggggggggggggreat!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Have not had to use yet, but is good to know it's there if needed.

They have helped us in the past with other items that we have purchased.

Only used the Geek squad protection once for a different tv and the tech seem friendly and was quick to fix the issue.

I almost always purchase the extra warranty. I used the last one several times, worth every penny

Haven’t had the need to use it but I’m happy to have it available.

I have been shopping a Best Buy for 20 years and I buy the warranty for every major purchase I make.

They are so helpful and really take the time to explain things to me

Love the geeks. The geeks are great. We absolutely love the service

Have not used yet but but is comforting to know its there if need be

Make sure to always get the extended plans, you will thank me later.

remote service is a great asset to best buy. keep up the good work.

I always purchase a protection plan on my items from bestbuy it's a piece of mind and always come in handy.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

I haven’t had to use the extended warranty as of yet but it’s good to know it’s there if I need it.