Customer Ratings & Reviews

I haven't had any need for this yet, but it is nice to know it's there.

I like that, good service around the clock snd eith people with good experience snd customer focus

The installation of Microsoft 365 was a blessing and staff was knowledgeable.

I always buy the five year Geek Squad protection because Best Buy honors it. Totally worth it.

Good to have! Great gift for my daughter! Great gift for my daughter!

This was a good buy for price it’s great the image is beautiful the only problem is the smart tv part. Thought it was the batteries placed name brand batteries. And the tv remote still lags in allowing you to go through apps to pick what you wish to stream.

A must to have with the technology today. I purchased it to be on the safe side.

Geek squad has always been very helpful. I dropped off my laptop in the past and they’ve repaired it.

I had some issues with my television, due to an update on when updating the software. Finally, after some time the manufacturer sent out a tech to remove some hardware on my tv and replace it. My warranty did not start till within a year from the purchased date. And that is ok, my television is still on and taken care of either way... It just took a couple of days like 30-45 days due to scheduling and procedures with the manufacturer. However, it saved me a couple hundred dollars...

I've used Geek Squad before on other purchases and it comes in handy. I just don't like the fact that the TV come with one year warranty, so as soon as you purchase The Geek Squad protection, the protection cards immediately, so I basically only got one year protection. Not not a good idea in my book. It should kick in once my one year warranty is over that came with the TV, so I thought.

I almost NEVER buy the geeksquad protection, but I bought an expensive television and I made the choice to purchase the plan. Glad that I did! About 2 years after my purchase a red line randomly appreared smack down the middle of the screen. I knew it was out of warranty and at the time I had almost forgot that I purchase the plan until I checked my email. I contacted the geek squad who ultimately determined that it could not be fixed. They replaced the whole tv for no additional cost! I received a brand new television AND an updated model. I was so satisfied that I purchased the protection plan again, a two year this time, but either one is worth the money!

It helps me trust that my 55’’ Pioneer TV will last the full 5 years if not more.

Purchased this plan for myself and luckily I never needed it. However, I assisted my mother in purchasing a 65 inch 4K Samsung set the same year. She had some problems with the set several times. She called the Geek Squad at her local store and they quickly dispatched team members out to get her set sorted out. The last year of her plan, she had issues with the screen. Once again they came out but determined the set would need to be replaced. I assisted her with selection of a new set. She was more than pleased with their help and the new Sony replacement set. She received a brand new set better than the original one and even had enough credits remaining to get another 5 year plan of Geek Squad service. All of this without having to spend another penny! Geek Squad service plans are fantastic!

purchased it but have yet to use it. The TV we have still works

But where is my code to use for my free 2 month apple tv subscription?!

I love this, I use it as a monitor for my pc and it’s so nice and bright

Gotta have that peace of mind when it comes to any purchase you make.

Convenient, better to have it and not need it than need it and not have it.

Fast and easy to help quick response friendly people

Always good to work with even though I've only had to have used the service once.