Customer Ratings & Reviews

BB is asking me to review something I've not needed to use yet. Yes, I purchased this for my TV but I can't give an informed review since I have no experience other than buying the plan which was painless and reasonable

They were fast professional and courteous and explained everything to me.

Agents did great with assisting me with my television. Outstanding geek squad definitely the greatest team! The welcomed me!

The agents mounted my TV, it was done very efficiently and well placed. They were professional and answered all my questions. Even gave me a few suggestions, appreciate their time and tips.

Great price for the tv shows very good and the girl in store was very helpful

I mean all I did was get protection. If anything happens to my TV then I'll be able to get it fixed, so it definitely lowers my anxiety around that.

This offer adds great peace of mind, i know anytime in 5 yeats if my new tv malfuntions for ANY reason the tv will be repaired or replaced for a one time fee at purchase. That is a huge weight off my mind!

I've only had to use the geek squad a couple of times. And each time they we very helpful.

Any issue that I had geek squad they been there helping to me to fix it I would 100 percent recommend the insurance

Not much to say since just got it and nothing gone wrong yet, hope you don't need it but feel relief that do. Just reviewing for the gift card entry.

The geek squad delivered my tv on time and the entire process was quick and easy.

Im glad i got the geek squad protection im not the best with technology.

Would not purchase a new higher cost electronic without the extended warranty! Our last Samsung TV went out 30 days before our previous extended warranty ran out. Old set was replaced with a new one at no charge.

We buy this on every TV we buy. Hopefully we won't need it on the new TV! We did use it on our previous TV The Geek squad spent a couple of hours trying to find out what was wrong. Once they figured it out, they fixed it quickly. Very efficient!

Purchased this TV over a year for the sole purpose of gaming with my PS5. I have not been disappointed! Excellent picture quality and the frame refresh rate is amazing! I would definitely buy again!

I always get my Best Buy items covered with Geek Squad. However, the turn around to have something repaired needs be improved upon. I have an 82 QLED, that failed on my on the 11th month of the manufacturer warranty. So I'm at the mercy of Samsung throwing parts at it and Geek Squad scheduling appointments until the issue is resolved. By the time the techs come back out to my house it will be two months of waiting.

I bought the 5 year protection because like many, I want to feel at ease with my purchase. This is a must for any OLED purchases because if you do your research you know any fix is not cheap. This service covers most problems, burn ins etc. Plus knowing you don't have to haul your TV into the store and they will come to you (depending on tv size I believe) is a plus. I will enjoy my oled tv purchase, knowing I covered for 5 years

Gsp is a must for all my products from best buy. I dont really recommend totaltech if you don’t need computer help. But if you are a frequent buyer i recommend just purchasing the geeksquad protection plan on your items. If you purchase totaltech youll be paying more for the membership every year than the plan outright for each item.

I love the geek squad protection if there’s ever any issues you bring it they fix it or replace it

I've had two Samsung flat screens die at the 4 year mark. I had the 5 year warranty on the, First time it only cost me around $100 for a replacement. This time I switched to Sony and it cost me a couple hundred over the warranty refund. So I purchased the the 5 yr warranty on the Sony.