Customer Ratings & Reviews

I was very glad to get the chance to extend my service to 5 years and the Geek Squad made it easy.

Its so easy to use my whole family loves it samsung is a reliable brand.

Love it all the way i really recomend u guys to all

Great service to have. I hope I do not have to use it. But good to have.

The TV was in stock and salesman assisted loading in my truck. This was awesome to say the least.

Guest services is always amazing over the phone and in person at the store. Using geek squad and making claims for warranties was made to be a smooth transaction for sure! Additionally the total tech membership is so worth every penny!

The Geek Squad service it well worth the price and I would purchase it again in a heartbeat!

The agent explained how my tv works and took their time to answer any questions I had before making a purchase.

Such great quality! So clear!! I could not be happier the quality when playing games is insane.

Thankfully my old 55" TV had a 5 year warranty. After 4 1/2 years, the board started to go out. It turned out that the TV was not worth the money to repair and they honored my warranty and I was able to get a new TV (60"), and since TV's have come down in price significantly, I was able to get the TV, new 5 year warranty, delivery and set up, and still get $300 back in Best Buy cash.

Exceptional service provided by the Geek Squad. Best Buy is my go to for all electronics. They provide great customer service, products and prices.

Great service all the time. Whether you are in the store or have questions on the phone!

Warranty price was very welcoming and a no brainer

Havent used it yet but 5 years is a great warranty

Well worth the cost - Time frames for certain repairs are always going to be subject to delays - Bottom line is though, Geek Squad stands behind their commitments and will continue to work on an issue until everything is up and running as good as new - People just have to keep in mind, everything isn't instant gratification... as much as we would like it to be - Robert C

Recently I called to have a service done on my TV that I got from Best Buy. They were quick to respond to my request, but how my TV wasn't able to be fix they helped me find a replacement one.

This very much helps a lot when you have big purchases. You need to protect your products at all times and geek. Squad protection is very helpful.

Love his TV works great and great price and service plan

No problem with service. Haul away old tv. Drivers were f3.

Can’t go wrong with this coverage.Even a minor repair would likely far exceed the cost of the coverage. Based on knowledge and professional activity installing the television, I am confident that any repair would go seamlessly (hopefully this will be moot)