Customer Ratings & Reviews

100% worth the money, highly recommend purchasing the warranty. Best Buy by far has the best warranty in the industry

It's good to have protection on your items cuz if you don't then you're out a lot of money

If you’re buying an expensive product might as well cover it with a great protection.

It’s nice to have peace of mind with the Geek Squad protection team.

Im sure how to review this. We got the 5 year protection for our tv.

Great sound quality and easy setup. Sleek look when mounted with TV

The TV isn't bad at all. I've had it since 2018. The only issue is the top of the TV is now separating at the top seam. Not sure why though but it's outside of my 5 year warranty.

EXCELLENT GEEK SQUAD. They best! Highly recommend their servces for Mounting TV's ezpecially Tajuan and Astrid the work was fast efficient and sturdy.

After the waffling about paying $200 or so every year, I will never regret my decision again to purchase TotalTech and Geek Squad Protection! 100% satisfaction with every call, encounter and need regarding anything technical! I highly recommend getting TotalTech and GeekSquad Coverage as it covers so much more than merely items sold only at a Best Buy, but ANYTHING IN YOUR HOUSE THATS TECH TOO-no matter where you bought it. TotalTech with the added expertise and assistance with GeeknSquad has been absolutely invaluable for my entire family, all of our separate and different kinds of busy lives--including elderly parents who are not familiar with todays tech or integration capabilities, staff assisting with and ensuring each customers insividual needs are met for best as well as highest level for ease of use tailored to each person separately, and help with just about anything technical in the home with high quality standards, additional assistance and personalized care and help provided to any age group, all levels of technical expertise, as well as anyone who might come to mind based on some of the struggling with electronics, small or large appliances, etc. due to different disabilities while they attempt to navigate living in a world very much built and tailored to the able bodied majority. A disabled friend received a home consultultation with specific alternatives recommended, budget taken into consideration with all items identified by Geek Squad not even identified or addressed by the medical system with several home and health, daily needs assessments, etc never addressing the biggest life barriers hit by so many every single day. Best buys staff have been extremely compassionate, patient, respectful, engaged, pleasant, helpful and extremely knowledgeable with a wide variety of experts to assist with any technical question, recommendations for possible alterations to lessen the struggles of daily life, increase security, help best integrate needs with items you may already own to decrease barriers to many activities of daily living. Merely knowing I have access go a group of experts to help each exceptionally different family member in order to best meet their individual tech needs knowing their knowledgeable staff will consistently go above and beyond their job duties in order to provide the highest level of service to everyone, everytime, and even request additional expert opinions ans reviews to ensure all is done right the first time is truly a "priceless purchase" to have--even if merely for the added peace of mind for all household tech needs, recommendations or in home help!

Im always going to recommend warranty from best buy. Always easy to claim. TV went out, a tech came out and deemed it non repairable got my funds back for a new unit

I haven't had to use it yet for isssues or repair. But just knowing we have the Geek Squad to help us if needed is a relief. It was the reason we used Best Buy to make our purchase. When they installed our tv it was fast and they were very friendly they answered our questions and were very helpful at time of delivery.

I bought this Fire TV as a second Flat Screen for my Home Office, but I was so pleased with its features, am now using it as my main Flatscreen TV in my Great Room. I am so glad I bought it. Great purchase.

Geek, squad, warranty, and geek squad delivery are the champs. It was such a simple process to swap out a TV that was under warranty through geek squad warranty services and Best Buy. I was never inconvenienced delivery was smooth.

Normally have had Samsungs for picture quality, or Vizio for long-life and durability but both no longer offered as much "bang for the buck" as this TCL QLED Fire TV did. I was a little concerned the low price would mean compromise, but it didn't. The picture quality is exceptional. (As great as other high-priced TVs? No. But noticeable difference? No.) I enjoy pleasant visuals for all types of viewing and viewing conditions. It has more ports/useful ports than the competitors. (And this model still has the FireTV OS which is what I wanted for my home network.) And the other nice thing is that I did NOT NEED to purchase a sound bar. I'll admit, my living room is not spacious. If it was, I would consider adding a nice sound system. But the Dolby ATMOS audio is more than sufficient for movies, music, and everyday viewing. I've had the TV for 2 months and am so glad I stepped out of my comfort zone to try a TCL.

Geek Squad Protection is an excellent investment for keeping your devices safe and worry-free. The coverage includes accidental damage, hardware issues, and quick repair or replacement options. Service is hassle-free, and the staff are professional and helpful. Having this protection adds peace of mind, especially for expensive electronics. It’s easy to set up and well worth the cost. Highly recommended for anyone who wants reliable device protection.

I never had to use the 5 year standard Geek Squad Protection I bought because I returned the TV in a week.

I have been a Best Buy service plan fan for more than ten years. It’s money worth expended. I have yet to complain about any of my interactions with any of the “Agents.” They have been courteous, professional, knowledgeable, and prompt to resolve my issues. I get my money well used with this piece of mind service.

So far, this is the best protection on the market. Whenever I have an issue with any purchase from Best Buy, the Geek Squad saves the day and fixes my issues promptly!

Investing in the 5-Year Standard Geek Squad Protection plan was one of the best decisions I made when purchasing my electronics. This comprehensive protection plan provides peace of mind like no other, offering coverage for a wide range of issues that could arise over the years. What sets Geek Squad Protection apart is its unparalleled customer service. From the moment I signed up, I felt like I had a team of experts ready to assist me whenever I needed help. Whether it's troubleshooting technical issues, scheduling repairs, or even providing advice on optimizing my devices, the Geek Squad team has always been friendly, knowledgeable, and efficient. The coverage itself is extensive and flexible, catering to a variety of needs and budgets. Not only does it protect against manufacturer defects and malfunctions, but it also covers accidental damage from drops, spills, and other mishaps. Plus, with the option for in-home service, I never have to worry about transporting my devices to a repair center. One aspect I truly appreciate about Geek Squad Protection is its transparency and reliability. There are no hidden fees or surprise charges, and claims are handled swiftly and fairly. Whether I need a simple repair or a full replacement, Geek Squad has consistently delivered on their promise to keep my electronics running smoothly. Overall, I can't recommend the 5-Year Standard Geek Squad Protection plan enough. It's a worthwhile investment that provides invaluable protection and support for your valuable electronics. With Geek Squad by your side, you can rest assured that your devices are in good hands for years to come.

If you do not get this on an expensive TV you are not doing it right. It's great to have on high end products they will either give you a full refund or replace the product. It's more convenient than going through a manufacturer for sure.