Customer Ratings & Reviews

I am so glad that I bought the Geek Squad 5 year protection plan! I've had a few issues with the device and the Geek Squad has always stepped up to the plate and hit it out of the park.

I love with my tv love the picture recommended to anybody ❤️

I (thankfully) haven't needed to use my warranty yet, but Best Buy made it super easy and affordable to protect my purchase!

Always buy the warranty that's what my mama says..

I hope I never need it, but I did buy one. It was not very expensive when I purchased the TV.

They set up an appointment for anin home visit within the week that I called. Because of COVID Brandon from the Home Theater Department of Geek Squad (Home Theater Dept handles large TVs), took information from us over the phone to diagnose the problem prior to coming to our home. Based on our description he attempted to order the part he suspected was the problem. But the part wasn't available. So they called and told me I had a choice of an exchange for another of the same if it was available, another comparable tv costing the same as what I had paid for this one, or store credit for the total amount I paid for the original television. We chose the store credit. Within minutes I received two emails. The first was a copy of my original receipt. The second was the link for the store credit. It required my phone number and a Pin number that was on the bottom of the receipt from the first email. One click later and I had my store credit. It was really that EASY! We dealt with several people along the way. They were always pleasant and took their time to help us. By choosing the store credit, my husband and I were able to shop the current sales, decide if we wanted to downsize from 75", whether we wanted to spend less this time or maybe spend a little more. But several hours later we choose another 75" TV just not the same one. And YES we'll be purchasing the 5yr Warranty Plan again.

Glad I got the protection from geek squad. Technicians are knowledgeable and I feel much more peace of mind that I have the protection for my device,

I have yet to actually score this review for the TV because idk what it exactly cost so i’ll update it later

Very nice tv and good quality. I like everything about it and it's perfect size for myself

I always trusted the geek squad to do repairs and answer a bunch of my questions they always been there for me and the family great job and installing our washer and dryer thank you very much

We had to use our 2 year plan. They did pay up to what we paid for the TV but that was a lower amount due to a recent discounted price. Therefore in order to swap out for a "like TV" we would have to pay more! Should be based upon the value of the TV when it was originally listed. If we swapped for the same amount we paid we would wind up with a inferior TV today. So we would up having to pay more to upgrade due to the defective TV in under 2 years.

Great tv. Only wish it had the blackout screen to only listen to sound while i am sleeping.

Love my TV. Buying last years model and Open Box saved nearly $1,000 from buy this years model!!!!!!

Great warranty! You cant go wrong with geek squad.

Hope I don’t have to use this but it seemed like a great add on for modern electronics.

I’m not sure we needed this but for the price and just taking into the store if something did happen it was worth the $19

Purchased Geek Squad Protection Plan, sometimes a deciding factor when purchasing item of a greater value. Great people and Team of experts at Best Buy! Not always needed, which is a good thing, but beyond any product's warranty and experiencing problems, they come and repair products on-site and if parts become unavailable, they will replace it with a new product. I can only speak highly of Geek Squad Services.

its worth to get a protection plan to have piece of mind

always there when we need them- I can walk in or call for remote help - thank you

I am happy I purchased the Protection plan, gives you peace of mind abd there when you need ir most.