Customer Ratings & Reviews

Very good insurance for TV and others items proteccion

All i have to say is that everyone need to try the Geek Squad service to feel as goos as i do. My tv need some qork done and Geek Squad sent a professional to help me out. I had a computer to fix and they did. Also, all the store in NYC has great customer services in the Geek Squad Department and throughout the Best Buy store.

Very nice tv and good quality. I like everything about it and it's perfect size for myself

I am happy I purchased the Protection plan, gives you peace of mind abd there when you need ir most.

I have read several reviews from people complaining about best buy and best buy products and policies so i decided to add a review. I love best buy and i have been a member for many years and just llke this last buy. Its amazing i bought a 98 inch qled tv and had it delivered and installed on the wall. I got the best service and a breath taking television. Its better than the movie theaters.

Great tv. Only wish it had the blackout screen to only listen to sound while i am sleeping.

Never buy electronics without buying the ertra warranty. If something is going to happen to any piece of electronic equipment that you buy and you dont have the warrenty, you just wasted your money on the product

The two guys went above and beyond I had a TV upstairs I wanted to take it downstairs to the rec room and they did it with no issues and they happily did it and it was they did a great job and I really appreciate it both my wife and I are handicapped so with them doing that really made our life easier

…. but my computer isn’t finished as I’m waiting on a warranty claim on a brand new motherboard. Long story on that.. I have been using it for an xbox one my room mate had laying around. The picture and clarity is great and it certainly seems faster than the older xbox. I turned the color ip 5 and it is good, the blacks are great, and it is more than bright enough for any use I’ve had. I don’t find the glare particularly bad. I’m not really much of a TV person and didn’t own one before this (lije I said, I got it as a monitor) but I’ve enjiyed watching some stuff I would have used my phone for before. There is no crunchyroll app, but airplay was easy enough.

The techs are great polite knowledgeable the ins is well worth it as these days nothing last 5 years or longer so your gonna use it well worth the money and peace of mind would definitely recommend the geek sqaud

Even though the Best Buy Total membership is very expensive, it is worth it. Because electronic mishaps are unpredictable, this membership makes it possible to resolve issues in a timely manner in-store and remotely.

Haven’t had to use this yet but nice to know it’s available

Hope I don’t have to use this but it seemed like a great add on for modern electronics.

First Fire TV purchased, not disappointed, good video quality, good sound, easy to install and navigate.

Mr Nadeau and the other Geek Squad gentleman took down our older smart Tv, and mounted our new Tv using the same Tv mount as we previously had. They alsohooked up our Surround sound, Blu Ray player and our new streaming service. Very professional, friendly answering our questions. They also hauled away our old TV

Price very competative. Hisense has been good so far but GeekSQUAD was happy to answer questions. Mainly bought because we had to return a SONY and a VIZIO for failures!

I haven’t had to use my Geek Squad protection yet, but having it definitely gives me peace of mind. Especially given how well the installation went.

I feel my TV purchase is secure with a Geek Squad protection policy, they are local so I don't need to worry about much of a wait time for any service I may need. 5 year protection at a very fair price is well worth my peace of mind.

The agent did some troubleshooting to get my surround sound system back working correctly. He was knowledgable and showed and explained everything he was doing in simple terms.

An excellent television. Easy set up, beautiful picture at an very good price. Could not be happier with our purchase!