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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30829 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 515 Showing 10,281-10,300 of 30,829 reviews
  • Rated 5 out of 5 stars

    Warranty

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy warranties are great. If any problem arises just call and the either replace or fix the problem quickly

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Zander. Thanks for sharing this with us! The protection plans really are nice to have just in case something goes wrong. I love the peace of mind it provides. Please let us know if you have any questions we can answer for you!

  • Rated 5 out of 5 stars

    Alway get the plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alway get the plan. I know they cost extra money but on big ticket items it is a must. Everything breaks now because of the low cost electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD OPTIIN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t really used, just a couple of times, sounds good but I did not need it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You should always protect your products with a protection plan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great to have this package deal.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys mounted my tv on the wall. he did a great job it looks good. and he hook up all my sound equipment.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Tv replacement.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to get protection. Especially on all electronics. Though sometimes geek squad will give u a hard time. (At least in my stores anyway)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. Protection with no hassle. BB is there for backup to those unpredictable QOS issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Helpful to Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped with return/ exchange. Gave some piece of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy still has the policies around. Go get you one! It will be worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a repair on my phone and went to geek squad. I was very satisfied with their customer service ! Will be back again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You must buy the 5 year insurance as a piece os mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helpline

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents are courteous and understanding. Not pretentious at all even helped me understand in non tech savvy terms what my issues were

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to get this if you buy something expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to protect my new purchase and I was told to get the geek squad and it was one of the best decisions I made so that I can protect my item

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TV only lasted 2 years!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought the Hisense 70" Tv and it was working fine until it started blinking in and out and finally it will not come on at all. The sad part about it the TV quit working 2 weeks after the 2 year protection plan expired. I thought that we would get some kind brake or grace period but they told me I was just stuck with the repairs! 2 weeks? I think I should have been given a break!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    BB warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this option so much better than other places warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv is so wonderful picture of image, good sound and very good for video games console

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got protection?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent really used my warrenty but you can never go wrong with getting extra protection. If you have pets or kids then its a must have!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geeks are outdated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the age of the net, these type of services are sort of outdated.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Standing by!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice having the piece of mind that Best Buy stands behind the products hat they sell. Haven't had to use them yet, and hope I don't have too!

    I would recommend this to a friend