Customer Ratings & Reviews

This is an annual renewal for software relate to my Pc. I love the advance warning about the renewal

Excellent idea to offer coverage on a TV... Hope to never use, but if I do, coverage is there.

I would highly recommend purchasing the geek squad protection. Especially when purchasing open box products. Any issues you have with the product they will take care of with no hassle

My TV stop working and my protection plan was honored. It was a smooth process. I was very happy with the ending result.

The Geek Squad is the only way to go. So helpful you really need to purchase the protection. My last TV died at only one year old. I received full credit on my purchase price. Don't leave the store without it :)

Bought this because as in previous experience, Best Buy does repair or replace TV’s. I had a DLP that had some kind of part failure and Best Buy took care of it. I have also bought TVs with this warranty and have not had issues. Its good for “peace of mind.” I most recently purchased this for an OLED. These TVs have a small risk of panel failure and/or image burn in. Best Buy offers coverage for this. I doubt I’ll have any issues, but just incase. I decided to get 5 years of coverage. TV’s are sensitive tech these days. They are difficult to transport etc... In home service is best.

Definitely worth it for the five years that I purchased it for just in case something does go wrong

I recently started having a screen issue with a TV I purchased from Best Buy; I had also purchased the Geek Squad Protection Plan. My TV was still within the extended Geek Squad warranty period. Honestly, I expected a major hassle trying to get my TV repaired/replaced. However, within a couple days Geek Squad determined my TV could not be repaired, offered almost the entire original purchase price, and applied it to a new TV of my choosing. The process was seamless and efficient, and I could not be happier! Needless to say, I once again purchased the Geek Squad Protection Plan for my new TV.

Great service. Had an extended warranty for my tv and had to use it. The process was easy to take care of the problem. They replaced my old tv and installed the new one . They took away the old tv, cleaned up after installing the new tv and were very professional . I would strongly recommend purchasing an extended warranty. I was very happy with the process and the prompt service.

always there when we need them- I can walk in or call for remote help - thank you

The salesman was very helpful. I needed one with a certain size legs to fit on my buffet. He was very patient

They are amazing .. they are the reason I buy my items from here .. it’s convenient and quick

The agent who showed up to mount my TV and connected to all my devices, was amazing! She was so patient and very kind and not only sitting up the TV and my DIRECTV remote, but she loaded the fire TV remote to my iPhone, and completely set it up for me to her satisfaction. I am a quadriplegic, and she was very understanding of my need to be able to control the television from my iPhone. She spent quite a bit of time on setting my phone up because it was apparently quite an involved process. Normally I would attempt this on my own . But I am glad she did it for me. I wholeheartedly recommend the geek squad protection to anyone making a purchase from Best Buy.

must have in case of need. Good value for warranty

Great peace of mind knowing 5 year best earranty in the electronics business. Had an issue with burn in with my older B7A LG OLED and they came out immediated and replaced with new C version panel. No additional charge! Great insurance for any electronics!

Geek squad has helped me and my family so much over the years. I will never forget when my computer was messed up and they helped fix it! Awesome staff and great in store support!

Great deal and protection for my electronic. Even if you don't use it, the coverage of any unforseen circumstances is worth the price.

Hopefully I never have to use the warranty but at least I have peace of mind for 5 years!

The best warranty on the market hands down. I'll always purchase Geeksquad service with my products and has never let me down once. The customer service is excellent and i've never had one issue.

This is good service to have in case of an emergency.