Customer Ratings & Reviews

This is a great service and I would recommend for any purchase

As always, easy, fast and reliable. Best investment, you never know what could go wrong with your electronics, and this makes so that you never have to worry.

I will tell you right now I always recommend a five-year warranty when you buy a TV especially if you're a type of smart buyer that doesn't constantly buy like some Enthusiast or fomo having person. I

They try their best to make you happy. They are very aware and very attentive.

I’d gotten this warranty with a brand new tv, and when we hired someone (not from Best Buy) to mount the tv on the wall, he broke it. It was literally two weeks old. The warranty doesn’t cover damages, but when I called Geek Squad to ask whether I could transfer the warranty to the new tv I was going to have to buy, they made an exception for me due to my unfortunate circumstance and told me they’d replace my entire tv. I was so shocked and blown away because I didn’t expect that at all and was fully preparing to buy another tv. The customer service is the best I’ve encountered and it’s absolutely worth it to buy the warranty.

This protection is very important to me because if a tv is damaged Best buy can replace it, for me it's a good idea

Please listen to the BestBuy sales person when they talk to of this amazing plan, I had at first immediately shut him down and didn’t let him explain, I was wrong and should of been open and heard him out. When I got home and my order had to be changed because of availability and pricing, I found a great deal for Geek squad included in the add on suggestions so I added into the cart to see what it would do. I was in desperate and FAST need of replacing broken down kitchen appliances in a nee to me home because within a year I had no working fridge or oven Holy moly! I saved so much more on installation and haul away then I did on the geek squad plan itself! And 4 months later when my garbage disposal ALSO died, I used the plan to have that delivered and installed! And I still have 7 months left on my plan! Thank you BestBuy for such a great service

The process was worth it to protect my smart TV and the agents from the store helped me through it

Unfortunately I have never had the opportunity to use.

I purchased Geek Squad expert service for one of my products that i cant remember. I have not needed to use them as im pretty technologically savvy myself and can do most things by myself. I downloaded their phone protection app for my cell phone and i use that quite often to clean my phone, scan for any issues, and backup all of my phone data. The app is great by itself and easy to use. I would highly recommend.

After having a large tv fail in less than 2 years and having purchased such a program prior to this purchase I would not buy a tv without an extended warranty! And this time added a power surge addition!!

Good "backup" to have, we just just hope it is. not needed!

Tv works great for the purpose of needing a Tv last minute!

I like the protection best buy offers, always does a good job IF something goes wrong

Best tv I've bought. No issues. Easy to use. Love it

The Geek Squad 2-yr protection flew by faster than expected. These geeks know how to get the job done in a timely fashion. The protection is neat with no visible wear in sight. The geeks won't have you waiting more than a couple of minutes if not too busy to assist you. It has been a while since purchasing my device but no major signs of wear and tear. The geek that serviced me was exceptional. I was very impressed with the customer service.

Great customer service and help repairing products.

So glad I paid for this. Our TV stopped turning on after about a year and half of use. Since I got this service they are coming to make sure that it can’t be fixed and if it can’t it’s getting replaced for free! Can’t beat that!

They arrived on time. Did what they were supposed to do and gave an overview of the TV.

Outstanding Geek Squad for anybody that needs. Computers were doing.