Customer Ratings & Reviews

I bought the extra insurance in case anything unforseen happens to my electronics I don't make much money, so I can't afford to replace things all the time.

Purchase price was excellent. Hopefully I won’t need this but if I do, it will more than pay for itself

Excellent customer service very patient with questions i ask. Fruendly always had a smile on their face ,positive friedly environment

I always purchase Geek Squad service protection when I make a qualifying purchase at Best Buy. The Geek Squad technicians are available for help at times that are convenient for my schedule, and when I need in home help, they are always courteous, professional and efficient. Big Box stores cannot match Best Buy's Geek Squad quality, so I highly recommend it for every purchase when available.

Very good price and customer service was top notch.

The agent was reliable and my tv lost ita image the warranty was very easy to claim

I recently purchased the Geek Squad Protection Plan for my new TCL TV and am thoroughly satisfied with the coverage it provides. It's a reliable way to protect your investment and offers peace of mind. Highly recommend!

TV protection plan is great to have I haven't had to use it yet

Great service on everything I love everything they do a nice job

Geek Squad Techs were efficient and polite. Helped me with any questions I had while they were replacing the TV on the wall would recommend this service highly

Geek Squad was very professional. They arrived on time and gave previous text as to the time. I would recommend their service to everyone.

I had a tv that the screen went black shortly after my warranty expired. Thankfully I bought this insurance. When repairs were not possible my tv was replaced with a new one. Best Buy service was great and made the entire process a breeze.

They helped with everything I needed! I was pregnant at the time and didn’t have to lift a single thing.

They resolved my issue by replacing my TV with a bigger model after seeing that my TV was unrepairable. Awesome job Geek Squad!

I can always count on bestbuys protection plan to take care of my devices. Ive used it a few times on other products and man, that small fee is worth it!

While it took several days longer to get a Geek Squad agent to my home than I would have preferred, their performance was stellar. They quickly diagnosed the issue, explained the problem clearly and discusses next steps. The following day the agent who came to home informed me that there would be a delay in obtaining the need part and arranged for a complete refund of my purchase, service contract and taxes so I could replace my Hisense TV with a new set of my chosing. In the end, I have a new TV, a new 5 year warranty and almost $100.00 in store credit left over.

Havent used the geek squad warranty but purchased as the coverage is a fair price. If the backlight fails, the replacement cost is mire than the 5 year warranty/service plan.

I haven't had to use the GEEK SQUARD yet. I know if and when they will treat like I should be treated

Fantastic customer service. We had a question about setting the sound on our new TV and they helped us figure it out right away!

These subscriptions are always helpful! Geek squad is always a phone call away with whatever you may need