Customer Ratings & Reviews

I basically bought this TV since I was scared if something happens the TV over all I wouldn’t have to buy one all over again.. but yes this is deff worth it!

It’s great to have geek squad When there’s any problems with your rich days and you have warranty, they come right on the surfaces

Nice to have peace of mind in a no-fuss warranty..

Love that Firefox is in the system and I don't have to use my firestick. Sound is great. Picture is great. No compalints. I would buy it again.

i gave this product 4 stars because 1 if you have mutiple tvs you need seaprate remotes 2. it takes a while to boot up 3 there is a custom app that if you dont sign up for you cant use the tv 4 i was expectimg better from poineer

As we haven’t had any problems with our newly installed 55” Sony T.V. yet, I’m not able to honestly review the 5-Year Standard Geek Squad Protection plan. However, if the protection plan provides service that’s equal to our installation service, we’re not worried about our ever having to use it!

Excellent service and very sastified with this work

Excellent service! I would recommend. Very helpful!

I would most definitely recommend this!! It’s great to have insurance

Good quality products but technology breaks so good to have backup

5 Year Great Price, you always feel that you have no worries for five years.

Awesome everything is fine and covered with geek squad

Had old tv I bought about and ended up breaking it. Geek squad fixed it up fast. Grateful they honored the warranty

I ordered TV online told my wife to pick it up at Tacoma, Wa best buy order number: BBY01-806230967350 I told her that it was an open box that was the description given prior to purchase. Our thoughts was its in the "openbox" and it'll be ok transporting in our rav4 laying down but we were wrong. While my wife was picking up the TV the employee's were laughing at her because it couldn't fit in our car. The manager noticed and offered to get the TV delivered with installation. When the TV got delivered I was present at this moment this geek squad guy said that my wall stud were more apart than usual which was weird to me. While they were unwrapping the geek squad guy told me not to take off the tape around the edge of the TV until I get it installed on the wall. The TV didn't get installed because of what he stated, he told me also that I should purchase a different mount for my TV because the one I got was too small for my stud. Few weeks came by (I was out of country for work trying to helped this pandemic issues) and I decided to measure this wall stud and this geek squad guy is probably wrong about the stud being too far apart and yes he was wrong. While taking the TV edge tape I realize there was a crack with hole on the side of the TV (see pictures). Do y'all realize now that I've played like a fool?

We purchased the 5 year protection plan with our new Sony Bravia 65” X85J TV about 2 weeks ago. Have not had to use it yet thankfully and hopefully we don’t have to! So I really can’t comment too much on this but it’s nice to know that if anything does happen to our new TV that Best Buy will be coming out to our home to either repair whatever it may be (as long as it’s not a cracked or broken screen) that it will be fixed for free or replaced and you can believe that for the money we paid for the TV and protection plan, we will DEFINITELY be holding Best Buy to it!! I have all of the paperwork and have read each and every word in the terms and conditions.

Excellent quality picture. Perfect sound. Highly recommend this tv.

They are very friendly, helpful, and professional.

It’s protecting your investment. Self explanatory and worth it

Peace of mind in case something goes south with my new Samsung TV

This protection is great for 2 years will recommend this to any of my friends