Customer Ratings & Reviews

Excellent with delivery, set up. Friendly and courteous.

Very convenient. Gives you piece of mind. It’s a good investment.

They really set up my entertainment equipment very professionally and quickly too.

I never purchased a Geek Squad protection plan before but boy am I glad that I purchased it on my big screen TV in August 2021. I needed to use the protection plan yesterday and was pleasantly surprised at how helpful the representative was. He walked me through the entire process and told me that it was actually cheaper to send me a replacement TV. I highly recommend their protection plan and will buy it on any other large items.

When my Sony TV's screen failed, I was relieved to remember that I had purchased Geek Squad protection. Frankly, I was expecting the service process to be a hassle, but it only took a couple of phone calls and my replacement TV (a newer version of the same TV) was on it's way. If you're looking at a major purchase, I'd definitely recommend purchasing a Geek Squad protection plan.

A warranty that you want to have, security if you have a problem they will address quickly if there's a problem but I never had any problems with Samsung TVs.

There’s No doubt about it. If you have been a best buy loyal customer like myself then you would know that geek squad is definitely the go to for any purchase from here. They help you and they also give you a sense of security that your product is going to be protected no matter what.

No one can beat best buys services. Think, if they can't repair an item fairly quick they hook you up with new unit. Yeaaaa.

Customer service was great, first tv was broken that arrived. Replaced it the next day

I don’t used yet but u think this is necessary, just in case.

They help me with the microwave installation, super great polite personnel

Always get this for my bigger items. Works as needed

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Big downside to TotalTech is that it requires you to pay a deductible on certain things. So it's like an insurance.

Protection Plans are pretty expensive but when you need something repaired or replaced the agents are on it, and it's usually a fast and easy experience.

Agents did great with assisting me with my television. Outstanding geek squad definitely the greatest team! The welcomed me!

I'm just going to make this short and sweet. You better off buying a Geek Squad or Best Buy protection / warranty plan along with any major purchases you make like a TV, sound system, refrigerator, cell phone, computer and washer/dryer. They are 98% of the time way better than the actual manufacturer's warranty and cover more. And give you less hassle when replacing or need to repair whatever you bought.

Purchased warranty protection for tv, just in case. Luckily I haven't had to use it. Staff was very helpful with all my questions.

great deal will buy again best buy had everything we needed for the office

The tech was very friendly and very helpful. Wish more places were the same.

Lg Oled cx 10 mother board died after 13 months called bestbuy because i had a 2 year warranty i bought no problems guy came out seen what the problem was came back a week later had to order the part And it was fixed that easy i just purchased a Samsung neo Qled QN90A i bought a 5 year bestbuy warranty piece of mind is the best you dont want your $1600 dollar tv breaking with no warranty after Samsung 1 year warranty is over.