Customer Ratings & Reviews

They'll give you a schpeel about how it covers MORE than what the manufacturer warranty covers, but it doesn't really. And you're paying for something you can't use. In my case, I paid for something I originally declined, but was talked into because I was promised it was added onto the end of the manufacturer's warranty, which was appealing. Only it didn't and I paid for something I never needed or wanted and when I needed it, it wasn't any good. To make it better, I tried to talk to them about a refund, and instead the customer "service" guy put me on hold for 1.5 HOURS and disconnected me. I called from my cell to see if someone could come back to the land line I was holding on and THEY put me BACK on hold for another HOUR before disconnecting me. So obviously, not impressed with the service or the product. No wonder they can't compete with Amazon or Walmart.

Never purchase without this protection. Geek squad adds a level of ease when it comes to your electronics.

Geek squad installed my tv and connected it to all my devices! I’m so thankful I purchased the 5hr warranty!

Its always hopeful to never have to use the extended warranties, but always great to have it just in case.

The agent’s really know there stuff, just call them up and they will help you anyway they can

I purchased this protection because I figured it would help me when something happen to the item I purchased. I have not had to use it but I hope it works if I needed to use it.

Totally worth it. If they can't fix it - you get your entire $ back in a gift card. Worth worth worth & safe feeling.

I like the fact that there is 24 hr tech service. You can call and tech will walk you through trouble shooting protocols. Then if not resolved they will schedule an appointment.

I recommend purchasing a geek squad protection plan for any purchase from Best Buy! The service is great!

Glad that I could get a 5 year warranty but keep in mind it’s really 4years because warranty starts with manufacture warranty

Best coverage for electronics. Never have to worry if something goes wrong. It either gets repaired or replaced.

The agents mounted our large screen and showed us how to use everything. So glad I purchased this plan.

Having this warranty gives me great peace of mind. Fortunately, I have not had to use it. I have had other warranties from Best Buy and live up to their word.

I was able to cover and protect my tv in case of an issue. I feel more comfortable.

Great extra protection just in case manufacturers warranty has expired

The t.v. works great happy with my purchase one of the best television I have ever bought and the installation is amazing

Good warranty and piece of mind. I am glad I could get 5 ear warranty for the TV I bought.

Wont know how good product is till need it! Hopefully won’t!

Easy to use and connect to other consoles. The tv different apps such as Netflix, Hulu, and Disney Plus.

always good to purchase, they will fix or replace it if you have a problem