Customer Ratings & Reviews

This is a great protection plan that worked out for me when I needed it. I had a very small dead pixel on my TV and Geek squad came to review it and the issue was quickly resolved as I was given a gift card to get a new TV.

Good and I good price for warranty and the extended

I am very satisfied with the LG TV that has good sound a fairly good picture and I’m very satisfied that everything is working out. OK that’s all I can say about it right now.

I am disabled and in a wheelchair, I purchased a 50 inch TV and almost 2 years ago and I thought that if I had an issue with it, but when I called about it they said that due to the size I qualified for in home service. The rep who came was very nice and helpful and answered all of my questions too. I plan to renew my extended warranty with Best Buy and I am happy that Best Buy now keeps a record of all of my purchases so I don't have to keep track of a faded receipt to make a claim on my extended warranty. I also got one for my sound bar and because they didn't have that particular type they said that they they will give me the next upgraded version of what I had.

Feel really confident in purchasing this game at Best buy due to the fact that I have protection thank you

We purchased this extended warranty because of a past experience. We purchased a Sony DLP set in 2007 from Best Buy and took the extended warranty. One week before the extension expired they had to replace the entire video engine. The parts alone were $1,500 and I don't recall the labor but it wasn't inexpensive. We were covered (I don't recall if there was a small service fee or not) and saved 6 to 8 times more than the cost of the warranty. Some say if nothing goes wrong in the first 90 days with electronics nothing will go wrong for many years. Well that's true in many cases and in other cases such as ours we have seen it's not true. You can look at this as insurance and weigh the annual cost of the warranty against the risk that nothing will go wrong. However, consider the fact that when something goes wrong with high tech electronics, especially in large sets, repairs can be rather expensive. It's a personal decision and also depends on whether you have the money or desire to pay up front. It worked for us in the past at least.

Almost 2 years ago, I purchased a 65" Sharp Roku TV from Best Buy. I'd never purchased an extended warranty before, but this time I did and now I'm glad. About a month before the warranty expired, pale streaks started showing up on my screen. I called Best Buy and they sent a technician out. The panel was going bad and they couldn't get a replacement, nor was the TV still offered. The technician gave me paperwork and told me to take it to my local store. Sure enough, they took care of me! I picked a new TV, paid just the difference in cost from the original, and a week later the new TV was delivered and the old one taken away. And yes, I bought the extended warranty for the new one.

One of the best things I love about Best buy is their protection plan. They are great

Very good havnt try it yet but will soon but i got to get another tv first

I love to always get a Protection for the years cause you never know what will happen. It’s better to be safe than sorry.

Love the service privided at my local store. They always help assist with my needs!

I have used in the pass! Professional/Great service

It's a warranty, but not one you should be weary of. Most protection plans have gotten a bad stigma over the years, but this Geek Squad protection plan has never let me down. Best Buy has also been helpful and resolved any product issues I've had due to this warranty. Protection covers numerous categories, so give yourself the peace of mind and pickup the added coverage, it costs essentially the same as a weeks worth coffeeshop trips but now you're TV is worryfree for 2 years.

The agents were very helpful with any questions I had about the tv

The sales representatives were very helpful and the checkout time was very good and the customer services was good also.

I mean its honestly worth the extra $60 i think it was. It covers alot the manufacturer warranty wouldn't.

I have not used it, but im glad I have it. I purchased it in case it is needed.

It is worth buying the extended warranty. Several times it has paid off by replacing an item.

Well .. now I have u big tv .. I hope never have to use squad service.. but .. if something happens.. they will take care

A large purchase like our new tv was even better know that if a problem occurs Geek Squad will be there to take care of it for us. You can’t put a price on security and piece of mind.