Customer Ratings & Reviews

Very knowledgeable helpful people who are apart of this services.

I couldn’t get customer support for a ThinQ App from LG. Good thing that I bought Geek Squad support. They were able to help replace the TV in home. The only negative was it took ONE MONTH for them to get to my home. I’m still waiting. Slooooow.

We have worked with the Geek Squad for a past TV issue. It was really easy and issued was resolved I would recommend purchasing the Geek Squad Protection

Definitely needed this for my tv, hung it on the wrong mount and it started glitching.

Best Buy’s warranty is great really take care of the customer and give great customer service

Reviewing a product protection plan. I hope I don’t have to use it

Great sound and picture quality easy to set up and use.

There pretty easy to get in contact with and they don’t make it difficult with their appointments like some other companies

They are always there available, helpful and informative on issues that arise. I am lucky that I haven't had to use them too often but they are good at what they do.

Excellent assistance from the first call to replace the previous equipment, very fast process.

OLED televisions have gotten much better about image retention and burn in but it is still possible no matter what they tell you. Best buy service plan states in its coverage that it covers Burn in on OLED televisions and as far as I know nobody else does no matter what coverage they purchase. Televisions these days aren’t made to last no matter what brand you go with it and I’ve read tons of reviews of flagship TVs going dead with months of purchase and many just after the one year warranty expires. It cost a little extra but I feel better knowing I’m good for at least 5 years.

I bought the warranty on my insignia tv I bought less than 2 years ago, thank goodness. There was definitely an array of issues surrounding getting my warranty service but it all worked out in the end. I have just bought another 5 year warranty on my new tv.

The two guys went above and beyond I had a TV upstairs I wanted to take it downstairs to the rec room and they did it with no issues and they happily did it and it was they did a great job and I really appreciate it both my wife and I are handicapped so with them doing that really made our life easier

I have not had the necessity to use the coverage for any of the devices bought with the Geek Squad Protection.

Geek squad mounted both my TVs quickly and they did a great job.

Always great service and very knowledgeable when answering any questions I had

Any time I have issues with any of my devices to do a warranty on them they always have it taken care of in a timely manor. Will continue to utilize this option with my future purchases

Had to return a 32" that was under warranty. Fast and quick service.

My new machine was loaded with all my info correctly.

Great protection, but read the fine print, there is alot of ways they can get out of covering your items