Customer Ratings & Reviews

They helped me out with my TV. They helped me look for a TV that was better.

This agent mounted my TV and connected perfectly.

I have always purchased the Geek Squad protection plans for large purchases. Thankfully I have only had to use it a couple of time, sure glad that I had it. Some people don't care to or say not purchase. I personally always feel better when I do.

Excellent and really nice will definitely add it to more

Best protection to get for replaceable products especially after rough usage

Excellent customer service very patient with questions i ask. Fruendly always had a smile on their face ,positive friedly environment

Usually extended warranty's are not worth the price, but with Best Buy I love it. When I had a problem in the past, Best Buy has taken great care of me with no hassles. They have made good when it counts. I may not get the additional protection, but for electronics which can have a high failure rate I always purchase from Best Buy and get the added protection. From what I have read and experienced their coverage is the best and typically the longest. I know of enough people who's TV has died after a year and a half (after the warranty), who were out of luck as they did not purchase the extended coverage. Also, I prefer buying TV's and many items at Best Buy vs all the competitors including Amazon who has given me terrible customer service.

Always buy the warranty people, always a safe bet and have had no problems with it

Great quality service. Always available when I had an issue.

Associates connected every attachment necessary for full TV viewing.

Geek squad installed & explained all features very clearly to us. Connected tv to other devices &took my old tv& disposed it. Very friendly, & helpful crew.

They resolved my issue by replacing my TV with a bigger model after seeing that my TV was unrepairable. Awesome job Geek Squad!

I believe the Geek Squad protection should start at the end of the original manufacturers warranty, not immediately. The way this one works, we are only getting one year instead of two years (the one I purchased). Not happy about that at all. During the original warranty, the manufacturer should send someone out to repair your TV.

So far so good. Always glad to have this service available for large appliance or electronics purchases

Great service they help you and explain very well what your device has

So glad I bought the extended warranty for the Samsung 50in series 8 tv. The warranty I got was for 5yrs. The TV worked great for the past 4 years then the screen didn't show anymore. I called customer service and they replaced it with bigger TV for the same price I paid for the smaller TV of the same brand. Great coverage. Thanks BestBuy.

Fantastic customer service. We had a question about setting the sound on our new TV and they helped us figure it out right away!

It is always good to get this on more expensive items, look a TV, but not sure it is as essential for under $100 items.

They offer protection on almost every product and get things done!

As we haven’t had any problems with our newly installed 55” Sony T.V. yet, I’m not able to honestly review the 5-Year Standard Geek Squad Protection plan. However, if the protection plan provides service that’s equal to our installation service, we’re not worried about our ever having to use it!