Customer Ratings & Reviews

Covers everything you need it to cover Haven’t had to use it yet but it’s nice to know it’s there

The Geek Squad has been there for every and any problem I have had with any purchase from Best Buy. It is easy to make an appointment with them and they always meet the scheduled time.

The agents mounted my TV and connected all my devices. They were efficient and very pleasant.

Professional service. I had no luck in repairing my laptop but they handled it professionally. My unit was bought in Canada and I did manage to get it repair at BB in Canada.

Wonderful service as usual!! Wouldn't buy electronics from anyone else!!

Delivered my tv within the time frame promised and we’re very friendly.

Who,are you going to call after the manufacturer warranty ends? Best Buy Geek Squad, that’s who. They are the best and will be there when/if needed.

I would recommend getting the geek squad warranty if you’re purchasing a computer for your son or daughter basically covers a new one if something happens to it if anything is spelled on it . it’s dropped or ran over by the car Lol

Appreciate protection coverage as always. Thank you

I've had the Geek Squad protection ever since I bought my last PC and keep renewing it when due. I don't use it very often but it has really paid off to have it when I did need it. They always have the answer!

This is another big advantage to have if anything happens to your product you can take it back,have it looked at with no problems. I enjoy using this it's extremely helpful but also protects the items you purchase.

The extended warranty though the Geek squad give you a 5 year warranty.

Got the plan and used it on a computer that got damaged by water spill by my kid. They allow you to replace it or get money back.

Purchased for the double oven wall unit. Have not had to use it yet.

Originally bought the 2-year for my LG CX OLED, but came to the conclusion that the 5-year is a waaaay better deal and value! Especially if you buy an OLED, you’ll have some peace of mind if it ever gets burn-in.

I purchased this TV and when I got it home and set it up there was an issue with the picture. Called and representative told me to bring it back and the would exchange it. The next day I got a new TV and they even checked to make sure everything was okay with it before I left the store.

Great program for the amount of services you can receive.

They won’t replace your tv for accidental damage even though it says it covers accidental damage while moving it. Hit the screen on a banister going up the steps and they told me they wont replace it.

Best warranty for TV's (covers burn-in). Only downside is that the price of the warranty is based on the TV's purchase price. I was unable to get a price adjustment on the warranty, even after getting a price adjustment on the TV (TV went on sale during my return/exchange period)

The agents helped me exchange my broken Wireless earphones for new ones. Everything was taken care of right on the spot! Got my earphones in the mail 4 days after exchanging them! Great service like always. Thank you Geek Squad!