Customer Ratings & Reviews

Been a customer of geek squad over 20 years, and they're quality has declined. Had a product go bad in 6 months and the price of the item doubled. They did not pro-rate my credit and gave me minimal options but to upgrade to a way more expensive item, even though i wanted a direct replacement or next comparable item for my warranty.

Bought this for a TV that the kids will use and will probably need a repair down the line. Geek Squad always does a good job repairing, replacing or reimbursing.

I always buy this service! If you are ever concerned with your product, the geek squad gives you piece of mind. You know that you will be protected!

It’s always standard to get a protection plan for a new television or computer. It gives me a piece of mind to know it’s there when you need it.

Knowledgeable technicians Professional and liked how they explained everything

[Employee of bestbuy] Geek squad has always been friendly, punctual and efficient.

I had no idea I could use this protection plan for all my electronics at home, the people on Geek Squad are very friendly and they always have my item ready before the time they estimate

Anytime I purchase a large ticket item from Best Buy. I will always purchase the warranty. The replacement options are great and give the consumer comfort in knowing there purchase is secure.

Excellent value. No fuss No muss easy replacement when needed. Highly recommended.

The service provided was wonderful. We have purchased protection plans with many of our electronic items, and they have all proven to be worth the money.

I have had to use the warranty on a camera and 2 laptops. BestBuy just replaced them, with very little inconvenience or hassle. So, I purchased the warranty on our most recent purchase, a Samsung TV--just in case.

This is the best part, i got this warranty from Best Buy for my OLED TV to have peace of mind

They know what they are doing. Do you? Are you "hoping" for a good result? Hope is not a strategy. These folks are pros.

Purchased a protection plan for my tv I feel it’s always worth having geek squad protection, I’ve never had issues with getting things fixed or replaced

I recommend any customer to purchase the Geek Squad extended warranties. The installer’s are very professional and knowledgeable at what they do.!!!

I like the Geek Squad protection for my TV. Nice to know I have extra help

Worth every penny! The added protection and oeace of mind is worth it!

The agent at best buys recommended that I protect. I'm praying everyday I dld the right thing.

You know the old saying, if you don't get the warranty it will definitely break. I got the warranty and know I can sleep better for the next five years.

great value for the cost of new televisions. good piece of mind