Customer Ratings & Reviews

The geek squad is always important to me because I am technically challenged. I have it on almost everything i purchase from Best Buy.

Easy exchange for my damaged Samsung OLED 77'. Thank you!

Excellent service with timing delivery door to door

Geek Squad is great, making an appt is not easy and it was canceled twice, there is no way to just get a new appt time, also language barrier is a problem. But actual techs were prompt, knowledgeable, helpful, thanks to Paul and company!

I bought the 5 year protection plan and hope I never have to use it for my Sony tv but just in case the geek squad protection plan is as good as it gets from Best Buy.

Unfortunately, I have taken advantage of these TV Warranties several times, even to the point that I received 2 NEW / REPLACEMENT TVs and would have been out a lot of money for the replacements and work if I had NOT PURCHASED these warranties! The up front price may seem high at the time but most likely would be less that the first service call!

I had no problem getting 5-year protection via phone. The individual was so helpful, attentive and answered all of our questions. It was the easiest purchase ever. Thank you

Great protection plans. Affordable and I hope that I don't need to use the service. Keep up the great customer service. Much appreciated. Tricia D.

Dunno what to say here. I didnt even take it outta the box

Haven’t used it yet! Hope I never have to but good to have

I purchased a 40" Sony with extended warranty. At about month 14, std warranty ended at month 12, I suffered a lightning strike that took out my TV. I brought it in to Best Buy, they shipped it off for analysis and they gave me a full credit. I used that credit plus some cash to purchase a new Sony 65" XBR 4k TV. Awesome pic.

love the tv! has been working perfectly since i got my hands on it

Great tv, picture and colors are flawless. Would definitely buy again.

good tv didn't put it together left the box didn't do anything

I haven't needed to use this so I am not sure how to give a review.

Purchased for an LG CX 65”. An absolute must for OLED tvs. Had to swap the tv out 3 times and each time was a breeze for the manufacture warranty. Have talked with geek squad multiple times and they assure if i have any future problems, it’ll be just the same.

Easy to use when needed to use the greek squad, you also just ask simples questions too

So that we always feel comfortable with a purchase from Best Buy, we always use the Geek Squad

Best store around for electronics awesome employees never had any problems and great service they help you find exactly what you need and looking for. For the right price

Geek Squad product protection plans are a MUST! It's great having the this plan because accidents happen! The Squad is always knowledgeable as well. I always buy a protection plan with items I purchase from Best Buy. It's such a great service offered!