Customer Ratings & Reviews

I recommend the Best Buy service all day everyday. You have some of the techs in business

Warranties from factory only goes so long, extra protection needed

This is an excellent protection plan and I have brought from every product I buy from Best Buy, but never had to use it.

Good to be safe tv anything from electric tools to tvs laptop and the other you never know

Good to overall. I especially like the ease of using android tv and controlling with my assistant.

Geek Squad is the perfect addition to any electronics purchase. don’t buy anything without it

I will always have a geek squad contract. Always very helpful. Save us many times over.

You should always get the protection. Best Buy is really good about helping when needed.

Bought a plan for my last 50" TV. had issues after year one and geek squad came out and replaced the main board. year two it started giving me the same issue and was told it couldn't be repaired. Instead of giving me a comparable TV, they gave me the money back I paid for the TV. That would typically be good but I got this TV at a huge discount so I could not possibly replace it with anything comparable. I would have rather had my TV repaired or given something similar. When I purchased the plan I asked if the plan would get me something similar if it ever came to it and was told it would. I specifically asked because of the low price. Instead I had to add $500 of my own money to get something similar. Geek Squad should really provide more options when fulfilling their plans.

I haven’t used the geek squad protection plan yet, but it’s good to know that the product i purchased is covered.

Protect your purchase with the Geek Squad. I was considering not purchasing it but I'm glad I did. Peace mind is worth it.

We buy the protection plan for every purchase and use it if we need it

The Sony tv I purchased went bad after 3 hrs. They replaced the tv in the next few days and sent out the geek squad again.

So far so good.. tv is protected for 5 years incase anything happens

I buy this protection with each of my TVs. Has always been worth it.

Awesome support!!! Clearly explains in a way non technical savvy people can comprehend.

TV mounted on wall. No problems. And all programming was correctly done before leaving

This has been the complete failure for TV replacement. Manufacture only touts that they are working on firmware updates and keep asking us to wait until they fix the issues and then bestbuy keeps touting that it is only up to the manufacture to handle all the issues within the first year. Have been stuck with a frustrating family situation when ever we try and turn the set on and make it work right with the new gaming machines. This turned out to be a big joke. BestBuy is certainly no longer the company they used to be. They took care of us for years and the last 3 -4 years has been a nightmare of experiences and Sams and Walmart have never failed to just address the problem and take care of it immediately and on several products we didn’t even have the extended warranty. They just seem to stand up for the consumer and try to do the right thing, not the corporate thing. We have since stopped over 33 people and family from doing any future business with BestBuy.

Would definitely recommend this protection program

Feel relieved in case anything happened to my purchase. My protection is worth the money.