Customer Ratings & Reviews

Worth the extra money was able to get my broken tv replaced

Great store and delivery service. Would definitely recommend.

Makes me feel safe I have professionals that will work on my products.

I highly recommend getting Geek Squad protection with any computer purchase, and the two year is better than just the single year, they're great to work with, and you don't have to seek out a computer specialist, and hope they know what they're doing.

This is a great protection plan considering it’s only $19.99. My T.V. wasn’t displaying a picture only sound. Took it to the Geek Squad and they replaced it for me. It was fast and easy. The staff was also great! Biji was great, very professional, helpful and nice. This was definitely a pleasant experience!

I haven't had to use the Geek coverage I got for my new TV, so that is good. I haven't had anybody I know tell me, "Boy, I sure am thankful that I got that Geek coverage for my item!", but I have to be fair and also say I've never heard any say it was a waste of money. I was a bit baffled that they don't give you anything other than the receipt to explain what I was buying and we all know how some receipts fade with age to a point that they're unreadable. I have spoken with the Geek department about other matters and they were helpful even if the item I had issues with did not have coverage, and I appreciate that.....big time!

I rarely have to use Geek Squad, but it’s always nice to have them available to protect a purchase!

Haven’t had to use this, but have faith in my local Geeks who seem to care and know about these tech items. Don’t really like how the prices of these plans keep getting jacked up.

Some service contracts are questionable based on their trustworthiness. Best Buy/Geek Squad is a reliable choice when buying a service contract!

Would not purchase a new higher cost electronic without the extended warranty! Our last Samsung TV went out 30 days before our previous extended warranty ran out. Old set was replaced with a new one at no charge.

Geek squad knows everything, really kind people and always willing to help

Great experience with the store. Definitely returning go to this store more often

It's insurance. Something you gamble on, not knowing and hoping you will ever need it. But if you do, my TV is covered completely for five years!

Haven’t had to use it and hopefully won’t but it’s nice to know I’m protected should I need it

All good so far as I haven't had to use the extended protection at this point. I will say though that in the distant past (back when a 65in Pioneer Plasma TV cost between $9,000 -10,000) they allowed an extension of the original extended warranty and honored their coverage in about year 8 of warranty replacing that TV with an equivalent unit (now Panasonic) which is still in use today some 14 years from the original purchase and still a great TV especially for sports, action and 3D movies.

All good so far as I haven't had to use the extended protection at this point. I will say though that in the distant past (back when a 65in Pioneer Plasma TV cost between $9,000 -10,000) they allowed an extension of the original extended warranty and honored their coverage in about year 8 of warranty replacing that TV with an equivalent unit (now Panasonic) which is still in use today some 14 years from the original purchase and still a great TV especially for sports, action and 3D movies.

Comes in handy. Peace of mind to have because you never know what happened with electronics.

I use this mostly for online and telephone support. When I do, the agents are always knowledgeable, helpful, friendly and stay with it until the issue is figured out and fixed. Good value. Not cheap. But compared to the cost and hassle of trying to fix stuff yourself and/or take it to someone to fix it and/or hire someone to come in, this is a very good value.

I often skip protection plans. Decided 4 years ago to purchase one for my TV. Repaired once (appeared to be a manufacturer defect) and the instead of repairing the safe defect a 2nd time, gave us the equivalent of a replacement at no cost. You never know with electronics. Geek Squad were easy to schedule and efficient on the repair and quickly enabling the replacement to be processed.

BB is asking me to review something I've not needed to use yet. Yes, I purchased this for my TV but I can't give an informed review since I have no experience other than buying the plan which was painless and reasonable