Customer Ratings & Reviews

Geek Squad does upstairs delivery, setup and haul; away and rescues my bad back. I used Best Buy's crack service division, The Geek Squad to install my new 77 inch HDTV in our small home theater room upstairs. They exceeded all my expectations from speed, cost technical smarts, courtesy and COVID-19 safety. Price was more than reasonable for the total value we received!

For the price this is a great economy 4K HDR television. I paid $300 plus tax and extended warranty and really wasn’t expecting very much. When I had finally set it up (Actually it practically sets itself up) I was very surprised to see how great the picture was especially when in HDR mode. I ran videos from YouTube and showed family members and they were all enjoying it very much. For $300, or less, I don’t see how you can do better. This transaction was done in October 2019.

I recommend the geek squad five year plan, I have used it numerous times and it's great.So I recommend to anyone to get it because it is worth it.

I hated my vizio tv but I was on a small budget so I took a chance with this Insignia Tv I love it better than my vizio. I waited a year to see how it works and it is great , picture is great sound is great I can't complain it better then my Vizio tv. A nice buy for me I going to get a 55 inch later this year.

I have always trusted Best Buy with and of my electronic purchases. I know if something were to happen they will take care of it with the warranty

Never have bought anything without insurance. You may not think it’s worth it now but accidents do happen from point a to b or the cat or dog we’re playing a bit to hard. Don’t walk out without your insure item.

I do not normally buy extended warranties, but the day I bought my $3k dollar tv I had to drive 3 hours and it was freezing drizzle and I had no other means to pick it up than in the open bed of my pick-up. Great peace of mind if you have to get something expensive and have difficult circumstances to get it home in case of damage.

You can always rely on great service from Geek Squad when you purchase this plan.

Had purchased a sumsung tv from another retailer strike 1, tv had a problem so contacted their their warranty department with no resolve Strike 2, was treated very poorly Strike 3 !!! Have learned my lesson now and will only purchase my quality items from Best Buy and their warranty group…

Get the warranty, it's worth it. So easy and quick! Thanks for the excellent costumer service! Called on a friday, for our tv malfunction, they replaced the very next day!

Great product/service need for my new tv. I hope nothing gose wronge incase

The warranty is a MUST!!! Just the thought of being covered for everything i buy at BEST BUY. The customer service is GRAND! Fast Friendly service with the attitude.

Its a great service and i would do it again but my needs have changed.

Nice to have the backup of a team that can handle all electronics issues

Havent needed it yet but i feel good having it in case i do.

Amazing survive every time. Always helpful and there to guide knowledge.

I love feeling protected with any accidents for all my electronics, specially from best buy

I like the idea of having extra protection. My hope was that it would be added on to the original warranty instead of dual coverage. Our last TV purchase was from Best Buy in 2007. That TV died "one day," after the warranty was up. It was a $500 repair to replace the motherboard. It is my hope that this new TV will last us 13+ yrs. without any costly repairs.

Seems expensive for the time frame of coverage. Hopefully will not need to use.

18 month old Samsung tv stopped working for no reason. Purchased a new tv from Best Buy and got a 5 year warranty. Best Buy offers the geek squad who I was able to call and set up my new tv. Excellent customer service