Customer Ratings & Reviews

I purchased a plasma TV several years ago and it stopped working a couple months before the warranty ended. The plan ordered a new part and fixed my 5 year old TV making it essentially brand new. The one downside was it took about 2 months for them to get the part for the TV.

Great for protection and secure your purchased items

Free in home service for tvs that are over 45 inches. Granted manufacturers like samsung do the same thing but only for the one year that they offer their warranty for and they do not cover electric surge damage. no brainer when you are spending so much money on a television

buying geek squad protection is like buying peace. You know they will be there if something arises.

Geek squad is helpful, friendly and makes sure every is up and running before leaving

They tried to fix my tv but it wasnt it so i got a new one they are very nice and respectful

Would not purchase a major appliance without it. Best Buy’s warranty picks up when the manufacturers ends unlike most that charge you and arm and a leg and then have the guts to run it concurrently!

I recently called the Geek Squad and they set up an appointment to come to my home. They called before arrival, very knowledgeable and did some adjustments on my 82” LG tv…. Problem solved.

5 Year Standard Geek Squad Protection has been a money saver in the past when it comes to the latest in electronic equipment. It seems like the more features in electronics the more susceptible to being harmed. So it can be worth it for expensive items.

A friend had a problem with their new TV and even though it was under warranty for one year, they had to do much of the work of disassembling and rebooking things back up. With the Best Buy plan we will not have todo anything ourselves . Two years was only $60.

Have used the coverage in the past and it is very useful. Have had 0 problems.

I will NEVER own an electronic device without Geek Squad. In more than one instance I have had devices quick working and they were completely replaced because of Geek Squad. Help with set up or issues is also AMAZING!

Excellent brightness excellent sound… I love it and I recommend u

Thank you, I'm very happy with my purchase. Also very happy with best buy and how they treat customers.

I haven't used the 5 yr warranty and I hope I don't have to.

Hope I never need the the 5 yr warranty, but glad I purchsed it.

I've had Geed Squad help for several years, but now am a Total Tech Support Subscriber. It is well worth the money, as we have A LOT of Best Buy devices in our home :). The Geek Squad technicians are always helpful!

Love this protection, they came thru when my other TV had lines across the screen, one phone call and a replacement TV was on the way

Is a good tv. Has great picture, sound. Love the remote on my phone

I've asked for Geek Squad help with computer issues, TV and component set up, TV operating issues and complete kitchen appliance replacements. They have also assisted us knowledgably, professionally and politely.