Customer Ratings & Reviews

I believe the Geek Squad protection should start at the end of the original manufacturers warranty, not immediately. The way this one works, we are only getting one year instead of two years (the one I purchased). Not happy about that at all. During the original warranty, the manufacturer should send someone out to repair your TV.

The agwnt inatalled my tv quickly & gave me a review of jow to work the TV

Provides some peace of mind when purchasing expensive products!

I always purchase Geek Squad protection because they are consistently helpful and make the process easy!

Purchase price was excellent. Hopefully I won’t need this but if I do, it will more than pay for itself

Purchased this plan for myself and luckily I never needed it. However, I assisted my mother in purchasing a 65 inch 4K Samsung set the same year. She had some problems with the set several times. She called the Geek Squad at her local store and they quickly dispatched team members out to get her set sorted out. The last year of her plan, she had issues with the screen. Once again they came out but determined the set would need to be replaced. I assisted her with selection of a new set. She was more than pleased with their help and the new Sony replacement set. She received a brand new set better than the original one and even had enough credits remaining to get another 5 year plan of Geek Squad service. All of this without having to spend another penny! Geek Squad service plans are fantastic!

Excellent 10/10 would recommend. Great customer service

Their is no other store with the backup to an accient or issue like best buy. They are the best at protection

They are awesome I haven’t needed them for this tv but have used them many times in the oast

Best Buy (Geek Squad) honors their warranty. I've bought this warranty for each of my kids laptops when they go into college. I have one who tends to have issues with her machines. In every case, Best Buy has honored the warranty and fixed or replaced the machine. Awesome Job Geek Squad!

Extremely recommend this service and Best Buy is amazing at helping you through the process

Just a wonderful add on to any major purchase. Especially TVs around toddlers

geek squad protection plan is 2nd to NONE.. the best plan offered by anyone

I’ve had some issues with the computer before and geek squad got me together

100 percent worth the price for the televisions , I have used it twice.

It is alexa comparible, i love that i can control my tv through ghe alexa app, the image is great for watching tv shows, movies and even plauing videogames. Yea youbwill get a much better image with a 120hz or higher tv, but you will also be paying 2-3 times more for a 57 inch tv. Im very happy with this purchase. I bought the warranty for like $30, i have complete peace of mind for the next 4-5 years if anything happens. Cant go wrong!

I originally purchased an open box item with the Geek Squad protection only to find the excellent condition was not even close with the screen of my television suffering severe damage. After trying to deal with the Geek Squad over the phone and being very frustrated with what I am assuming is an India based phone center, I gave up and took my issue directly to my local Best Buy store where it took some time, but I was eventually told I could receive a replacement television since the damage could not be repaired. Within 24 hours, the Geek Squad came to my home, removed the old TV, installed the new one and was in an out in under 30 minutes. If it weren't for having to deal with an unhelpful call center the rating would be higher, but since I have a local Best Buy to work with, the protection was definitely worth it.

I was able to exchange the TV due to some minor defects and it was done very quickly.

While I haven’t had to use the warranty yet, they’ve never failed me on the few past issues I did have with other warranties.

I haven't had to use the GEEK SQUARD yet. I know if and when they will treat like I should be treated