Customer Ratings & Reviews

Worth every penny for peace of mind at a good price

I already used this on my new TV because of stuck pixels. I didn't want to have to take the tv back for an exchange, so i called geek squad and they fixed the issue in less than 20 minutes!

Geek squad installed & explained all features very clearly to us. Connected tv to other devices &took my old tv& disposed it. Very friendly, & helpful crew.

I had a 5 year Geek Squad warranty on my Samsung tv which was a good thing since it quit after 4 years. Best Buy sent a Geek out to my house to check it out and he determined that It was best to replace it. So they gave me a number to call and it was fairly easy for them to exchange it. Just be aware that what they replace it with might not be as good as your tv. They gave me a model that was horrible so I had to go to the store and check them out to see which one I liked. The sales guy helped us and we chose a different brand and went home and called the number and they replaced it over the phone and now will deliver it and exchange the other one. So definitely get the warranty. It's so worth it.

Beautiful viewing and light to carry I liked the light border around the tv very elegant and huge

Geek squad protection is absolutely worth the price.

I am consistently impressed and pleased with the service from Geek Squad. Always outstanding. The reps are helpful and efficient and professional and knowledgable. Delighted to use their services.

Already purchased an extended warranty, I know Best Buy will take care of me, if needed.

Very professional and always accurate. Geek squad has never steered me wrong.

The installers were very professional. They were on time, removed the old broken wall mounted TV and installed this beautiful LG OLED. They showed me their recommended setting. Haven’t need to change any setting though I tried, but couldn’t improve anything.

I purchased this protection, but judging from my previous purchases at Best Buy, I probably won't have a need to use it. All of my previous purchases from Best Buy, even from decades ago, no problems were encountered. Thank you.

Excellent customer service very patient with questions i ask. Fruendly always had a smile on their face ,positive friedly environment

The best decision when it comes to appliances Highly recommended

For the price is worth it take care of youre purchase since manufacturing only provides a 1 year guarantee

Having this is like having my own nerds in my house for anything

They resolved my issue by replacing my TV with a bigger model after seeing that my TV was unrepairable. Awesome job Geek Squad!

The agents explained the process so i can install it on my own and connect it to other devices

Thank you very much for everything you have been given to us

Hopefully we never have to use it, but in the past this service was well worth it.

Thankfully, I have not had to utilize the incredibly beneficial Geek Squad services quite yet, but it's refreshing to know they are available if needed