Customer Ratings & Reviews

TV's are so cheaply made these days, a warranty is almost required.

we took care of mounting it. We had our living room remodeled and they put it up for us

This is an amazing TV! I can't think of any downsides. Perfect blacks and great color!

Glad to know my TV is protected by Geek Squad. My TV is protected for 5 years for a convenient price. Last TV was destroyed during moving not taking the same chances again.

I haven’t needed to use the geek squad on this purchase yet. But the geek squad rocks they respond quickly and take care of your problems.

Mounted my TV through heavy brick above my fireplace. Did a great job. No mess very happy would definitely recommend.

We purchased the 5 year protection plan with our new Sony Bravia 65” X85J TV about 2 weeks ago. Have not had to use it yet thankfully and hopefully we don’t have to! So I really can’t comment too much on this but it’s nice to know that if anything does happen to our new TV that Best Buy will be coming out to our home to either repair whatever it may be (as long as it’s not a cracked or broken screen) that it will be fixed for free or replaced and you can believe that for the money we paid for the TV and protection plan, we will DEFINITELY be holding Best Buy to it!! I have all of the paperwork and have read each and every word in the terms and conditions.

I think this is a great deal. They helped me with fixing my laptop and answering questions I had concerning maintenance. Worth the price.

Everyone I spoke to was fantastic very polite very knowledgeable just the whole customer service they work great

I usually get a warranty with every electronic I purchase. I had issues with a television that I had purchased. I called Bestbuy and was told that I had Geeksquad and my warranty was through them. It took a few visits, but they ended up replacing basically the whole tv just about. Less than a year later, it did the same thing and Bestbuy refunded about 90% of the amount I paid for tv to put towards another tv, so I went bigger. I am glad I purchased warranty or I would have just had to purchase new tv.

The agents were very helpful with any questions I had about the tv

I have spent a lots of money over the years. Being a customer for over 30 years plus. And i haven't had to many return merchandise. And i am going to give Best Buy 10.

Our salesman was very helpful ! I knew what I wanted he pointed out a lot of the features on 75 inch TV. Was in and out of the store in record time .

Hope I never have to use it, but this is a great and affordable option for accident protection.

Geek squad is there when you need them and hopefully we will never have a problem

Very good havnt try it yet but will soon but i got to get another tv first

I always purchase the extended warranty with all my products at Best Buy. Geek Squad are alway professional, prompt and very knowledgeable when dealing with the issues I have had with my products. However the best thing about the warranty is the procedure for replacing repair or just providing you with an in store credit for replacement at the cost you paid for the product if they do not have a comparable replacement.

With the Quality of longevity with Washers, Dryers, Refrigerators, TV's, any Electronics product going down the tubes over the last few decades it is extremely important to just save yourself the headaches that will come not if because they definitely will. I have had to go through the Geek Squad protection services in the past on other products and they have done a great job in handling the issue and either fixing, replacing or giving you a gift card to replace the items all together. Granted recently with the Covid in the mix wait times became in the hours to get thru but I believe that will work itself out in the near future. I didn't buy extra warranties on my last two sets of Washers and dryers and they lasted on cue about 4 years and then it gets ugly with costs of repairs trying to figure it out your self etc.

Have not used as of now so no opinion, but nice feature to have

Customer service helped me replace my tv with ease,I will definitely get their services in the future!