Customer Ratings & Reviews

Great piece of mind for a new TV purchase! We bought this policy to insure that our new TV is covered for 5 years, in case we have any problem wuth it.

This the best low budget tv you can find on the market. I definitely will want this tv in a bigger size one day.

I bought the 5-year protection plan for my TV and boy am I glad I did it Best buy's been honorable and keeping the terms and conditions and replace my broken TV I was a hero for my family

It was a bit rough I was passed off a few times and given someone cell phone to contact for repair/replacement.

With this worry free warranty, i have peace of mind about my product. If anything goes wrong they will fix it or replace it. And if your tv is larger than a specific size they will come to you.

Very helpful. They make it effortless when there is something wrong

Haven’t had to use my Geek Squad team as of now. Love my new Samsung TV and sound bar!! Have used the squad years ago and it was as a simple easy process. Thanks Best Buy!!

In light of how much the TV cost itself, the pricing for the 2 yr service protection was worth it; but not any longer. I figure any real problem will likely happen within the 2 years. after that, repairs might not even be worth it as technology moves so fast.

Best Buy has excellent customer service regarding their service plan protection. When used, they actually repair the issues or replace when needed.

Definitely glad i purchased the geek squad coverage

The employee was extremely helpful finding the TV that I had wanted also recommended a warranty that was slightly more expensive but gave more protection for the value ...So overall I am very satisfied thank you

I am pleased with the service and support that I received from Best Buy geek squad and their customer support service….

I called about the warranty for the sound on my Vizio 55" tv. After awhile I was finally able to get through to a non-automated server, Erich. He was cordial and helped me find the serial number. I had a little difficulty understanding the numbers sometimes, but hopefully they are ok.

The agents helped me in setting up the TV! It was my first time. Im very appreciative!

Great for peace of mind, doesn't cover physical damage, wish there was an option for damage coverage on tvs at Best Buy

Geek squad lives up to its warranty good value. geeks forever

This is good it’s like insurance for any appliances or technology you buy it’s to protect it in case of damage spills or something going wrong. It covers for the repairs and make it new again that’s so cool and helpful.

Smart purchase. Why not buy a warranty for a new tv

I've never made a large purchase at Best Buy w/o the Best Buy Standard Geek Squad Protection service. A Best Buy Geek Squad Agent recently determined my Sony XBR-70X-850B had a bad panel / display after two years. I was provided a phone number to call for a replacement. Although I wasn't given "full credit" or what I paid for the TV two years ago, it was close to what I paid two year ago. I asked about upgrading to the Sony XBR-75X940D, and to my surprise, I was able to apply the "credit" towards a brand / model that was a "step-up" from what I had. Within 10 days, I had my new TV (Sony XBR-75X940D) delivered by two Best Buy Geek Squad agents and set up in my home. I won't ever go without the 5-year Standard Geek Squad Protection plan.

My LG C1 died on me, it was just 3 years old. For that purchase I thought I didn't need a protection plan. Never again for expensive TVs. I got the plan for my new TV. Better safe than having to buy new TV.