Customer Ratings & Reviews

I absolutely love the Geek Squad Protection service from Best Buy. I never hesitate to purchase it, especially for my television, as it provides me with peace of mind. Just a few months before the expiration date, my TV started showing signs of going bad, and to my surprise, Geek Squad refunded the entire cost of my TV. I had experienced an ongoing issue with it, which I had previously discussed with them, but it only worsened in the last couple of months until the screen completely stopped working. This time around, I opted for a Samsung TV, and it has been a much better experience. The support team was understanding and promptly emailed me a gift card as store credit. I highly recommend Geek Squad Protection for anyone looking to safeguard their valuable electronics.

[Employee of bestbuy] geek squad makes it easy and i always love hoe efficient and fast they do the tech

I haven’t had to use my Geek Squad protection yet, but having it definitely gives me peace of mind. Especially given how well the installation went.

I had to leave the laptop with the above sihce of the drivers which handles the brightness went down as well new laptop got hit with it. The geek squad were excellent and they not seen this before but they reinstalled windows on both and the ultra brigh They htness was taken care of. They are a great team .

Purchased two TV's and made sure to add the 5 year warranty on both. Not a bad price for both.

This 5 year warranty is overall good due to having the best of best fix our electronics.

Great deal and protection for my electronic. Even if you don't use it, the coverage of any unforseen circumstances is worth the price.

I bought a LG Oled TV. Best Buy extended warranty is the only one that covers burn in.

Price very competative. Hisense has been good so far but GeekSQUAD was happy to answer questions. Mainly bought because we had to return a SONY and a VIZIO for failures!

Haven’t had to use the protection yet and hope I don’t have to.

Purchased a Sony TV in June, along with it I purchased Best Buy's 5 year extended warranty. The set developed a problem in Nov. Called the Geek Squad and described the problem. The knowledgeable representative diagnosed the situation over the phone and explained it was a panel failure that could not be repaired. He emailed me an exchange order to bring to my local BB store. Brought the paperwork to the store and they set up a delivery/pickup date for 2 days later. Had I chosen to bring my set in they would have made the exchange right there in the store. All of this took less than an hour to accomplish. Two days later I had my new TV...WOW! Throughout this process every person I dealt with was extremely courteous and helpful. They even offered to let me apply my original purchase price towards any other TV that they carried. Love my Sony so I told them "no thanks". Purchasing that extended warranty was truly a Best Buy for me.

Never buy electronics without buying the ertra warranty. If something is going to happen to any piece of electronic equipment that you buy and you dont have the warrenty, you just wasted your money on the product

if there’s ever a problem within the five-year warranty if they can’t fix it or there is no part available they swap out the TV for a brand new one no problem the following year model you just have to pay for another five year warranty. Can’t say anything more better for Best Buy will still be a customer.

If you can, I recommend getting Geek Squad protection on electronics such as tv's. A few years ago, I purchased a smart tv for my son and had it for about a year before it completely went kaputt. It always had issues toggling properly through the apps and would sometimes take ten minutes switching from one app to the other. Luckily, I did purchase Geek Squad protection and was able to get another tv since there was no way of fixing that one. We went with a different brand and have had no issues since.

The agent did some troubleshooting to get my surround sound system back working correctly. He was knowledgable and showed and explained everything he was doing in simple terms.

The C4 OLED is the only way to go to see a magnificent performance in picture quality. The colors are stunning compared to any other TV’s.

Was a decent price over Black Friday sale when I bought a new TV. Hoping I don't have to make use of it but feel better knowing that I have extended support.

never had a 4k tv ever but this was an amazing purchase

[Employee of bestbuy] It's comforting to know my product is covered in case of an accident!

The techs are great polite knowledgeable the ins is well worth it as these days nothing last 5 years or longer so your gonna use it well worth the money and peace of mind would definitely recommend the geek sqaud