Customer Ratings & Reviews

Got it for protection as my last tv was done after a ppwer outtage at the 3 year mark

Had geek squad on my samsung fridge and it really paid off(twice). You should definitely get it for large applicances asstuff isn't made like it used to be....and these nice things are very expensive when they break.

Got our tv replaced for free 4 years after we bought it. The backlights went out. Setup an appointment. Technician came out and made the replacement super simple.

Purchase protections plans selectively. When I've had an issue replacement easy.

The only reason I buy from bestbuy is because of the value of their warranty the techs are amazing when they come out and usually come out and fix items on their first try unless they have to order parts but if they can’t fix it they don’t play around they will get you into a new product to keep your life going!!!!!!

I usually never get a protection plan, but I randomly agreed to this one. Nearly two years after purchasing a TV, it broke. It took a few weeks to go through the process of replacing the TV, but that's probably more to do with current events than it is Geek Squad support's abilities. I got a full refund and used that money to upgrade the TV. I'm fully satisfied.

The 5 year geek squad warranty is excellent. If they can’t fix the TV they will replace it. The geek squad comes to your residence they are very polite, professional and prompt with time.

Perhaps the only real reason to shop at Best Buy. This plan is absolutely amazing. With how bad quality and easy to break electronics have become, I would NEVER buy an electronic without this amazing plan. It covers common manufacturer faults and accidents, what else could you wish for? Don't buy anything without this plan when shopping at Best Buy.

I've have received nothing but fabulous service from the Geek Squad. I highly suggest them!

the geek squad was very helpful I brought in a few computers that were outdated and irreparable and they were able to retrieve my info and pictures onto a harddrive. they were friendly quick and efficient

I haven't had to use the protection plan, but it's coverage is robust and puts my worries at ease.

Great pic! I think this is a great tv! Works well and the picture is great

Always comes thru and perfect support because last year I had a problem with my 60" TV and they ordered the replacement screen at no cost - otherwise it would have been over $1200! Another problem a year later - and because of the on going problems - they stuck by their service and gave me full replacement cost I got the 65" same TV on sale for same as I got the 60" last year! Always on time and polite and explaining everything.

Love purchasing yheir insurance. Always feel like I'm in good hands in case of an accident.

I bought this to replace my old TCL that had its power supply randomly get destroyed. This model is a major upgrade in picture, and I haven't noticed the same spy chips from my previous TCL. Totally recommended as it's comparable to TV's 3x its price.

Have used the Geek Squad in the past Always received courteous respectful knowledgeable service Any issues that I have had were always resolved to my satisfaction

Always great to have some protection and help in case anythign happens. Geek Squad are a massive help.

I usually never buy a service plan but I did with the purchase of my new television. It's for "just in case". Hopefully I will never need to use it and if I do it was worth the price!

I love geek service, but i dont think I needed it for my lg g3 tv. So i canceled it

My dad and I can into best buy looking for a visioTV we had seen on sale on your website. We asked about this specific TV and the best buy guy knew exactly what we were talking about and where it was etc... He helped my dad find theTV that was perfect for him. Thank you so much! We will be back for many other purchases. Thank you for being so friendly... that's hard to find in a store associate. Our customer service pin is # 14150605219122216