Customer Ratings & Reviews

The geek squad plan gives me piece of mind should something go wrong with the tv

Thankful for these guys and girls. Very helpful with set ups

Worth every dollar. Friendly & knowlegable. Always on call. Can't say enough good things.

The agent mounted my tv and connected all my devices to it

The agents mounted my TV and connected the devices to it.

Very Clear images, great contraste, voice commands, ultra thin, and very good sound

It is sad that after 10 years, The Geek Squad is no longer what it used to be. I used to love working with them. Now there are massive hold times- they warned me over and over there were 2-3 hour waits. It was almost as if they did not want to assist and were hoping to scare me away. When they finally connected to remote into my computer, they failed to resolve the issues not only once, but twice. The agent had me sitting at my computer for 2 hours to assist then told me he needed to check something and would be right back. He never came back after two more hours I finally disconnected and tried a new agent with zero results. I waited that long because they repeated over and over the hold times were long and I was afraid of losing my spot! It appears all the agents are from a foreign country and did not really understand what I was saying in our chats. It would be nice to have agents who speak English as their first language in order to serve the clients better. I have now contracted with a locally based IT support company who fixed my issues in about 45 minutes.

No better way to ease your mind of having to repair or replace your product.

i like the service always i trust best buy always like it

You will need the extended warranty in case your tv goes out like our sound went out

I get geek squad for all my electronic needs and have really good results with them.

This program has paid off 5times for me already the stand by their word and products

Love knowing I have the extra protection just incase and it didn't cost much at all.

Love Greek Squad services! They always do a great job!

Geek depart got my lap top working after it slowed down.

Geek Squad is great protection for any non-Apple device.

It is very good product. I have no issues with it.

I haven't had to use my warranty as of yet but great to know that I have it.

I had a issue with setting up and they're customer agents really helped alot

Geek Squad is willing to help me if I have any problems.