Customer Ratings & Reviews

To me it's always worth it to get the 5 year extended warranty

I normally purchase extended warranties. I haven't needed to use this one, but I like the peace of mind it brings.

I normally purchase extended warranties. I haven't needed to use this one, but I like the peace of mind it brings.

have not used this yet but had issues with other samsung tv so purchase it

This is a great deal for a 5 year warranty! Glad I bought it!

The geek squad is very knowledgeable. And very helpful.

Geek squad is always helpful but they didn't setup my tv

geek squad service is appreciated but takes long time to reach

geek squad service is appreciated but takes long time to reach

Always wise to pick this up when buying a big purchase

2 years extra protection and in home service Best Buy got a good warranty program. A lot better then years ago

Hopefully there are no issues trying to use the protection plan down the line

I love my products and everyone was friendly and very helpful

I always get the geek squad warranty. Better safe than sorry.

the extra protectant is worth it in every angle for the price

They always stand by their products and services!!

The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.

They work in a timely manner in what they do. Thanks

One of the best priced product warranty programs out there

We have not had any reason to use this yet and hopefully will not need to