Customer Ratings & Reviews
- SKU:
- 6353420
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Team member present conflicting information
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought TV with geeksquad protection. TV developed some issues that the screen became so dim that even with the room lights off, you cannot see the content on the screen. Called geek squad, and someone was sent to check the TV, a repair was ordered but 2 months after, nothing was done. I reached out, and for two consecutive days of calling, i was being transferred from one person to another person with each providing conflicting information. One said replacement has been ordered, the other said it cannot be replaced. For an item paid for, and 5year protection plan. Geeksquad Service is a disaster, I spent money to purchase it and energy to get the service, and psycological stress for being fed conflicting information by Geeksquad team members.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Handicapped brother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the tv. My brother wasnt happy with the c350 series tv. He wants the m550 series with the built in hands free alexa.
I would recommend this to a friendGeek Squad Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jury is still out on this service. I was told it would add 2 years to the mfg warranty, but not sure about that.
I would recommend this to a friend5 yr service plan for tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The charge shows on my sales slip but no paperwork showing what is covered and other info. I thought it might arrive later in the mail - no such luck. What did I buy?????
I would recommend this to a frienddoes the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had to use it yet so I cannot tell for sure how this will work out, if you know what I mean. But if the tv breaks down than I will be using it.
I would recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I had purchased this with my 1st tv, I wouldn't have had to fight with the manufacturer for a refund when my TCL went out after 3 months. Haven't had to use this one yet, and hopefully I won't. That's why the 3 star rating
I would recommend this to a friendSelf
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smart features suck slow connection even when hard wired
I would recommend this to a friendMaybe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite sure I am convinced these are worth the cost. In 2 cases over the last 15 years have I ever used one and it wasn't really worth it. The product was outdated and I simply chose to upgrade to the newer version.
I would recommend this to a friend?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite sure I am convinced these are worth the cost. In 2 cases over the last 15 years have I ever used one and it wasn't really worth it. The product was outdated and I simply chose to upgrade to the newer version.
I would recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great to have if your tv goes out at four years like one of our old one did...but if you somehow damage your tv getting it back to the store after it goes out then it voids your warranty. This warranty does NOT cover damage. Be careful.
I would recommend this to a friendWhy not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s decency fair I suppose. It’s just a gift they give you for spending over a certain limit.
No, I would not recommend this to a friend
Nice
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Nice Nice nice nice nice nice nice nice nice nice Nice Nice nice nice nice nice nice nice nice nice
I would recommend this to a friendYep get it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You're better safe than sorry might as well have it if something goes wrong
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking this time to write your review! It’s a big world out there, and it’s great that you trust Geek Squad with protecting all of your devices. Geek Squad Protection Plans do cover things such as normal wear and tear, defects in materials or workmanship and failures due to dust, internal heat and humidity, as well as power surge failure. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you ever need us, we'll be here to help!
Driver canceled order
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complaint Regarding Order Cancellation and Delivery Handling
No, I would not recommend this to a friendGeek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t use this yet but I thought this was for putting up the tv and rep from Geek said no it’s for if something happens to the tv GOD forbid.
I would recommend this to a friendMeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Other than it glitching sometimes it was worth it. Although it stopped working after two years.!
No, I would not recommend this to a friendDecide your self
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a bit pricey, compared to other virus and software protaction.
No, I would not recommend this to a friendHaving a great time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going on 4 weeks trying to get a new remote for my barely 3 month old 55" tv, because the first person i spoke to apparently did not finish putting in my claim and when i called back 2-3 weeks later they did not have it available. Its been a great time. Definitely more displeased with the product itself than i am with the service, however.
I would recommend this to a friendNot like they used to be! Waste of money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is a complete joke and a huge waste of money and time. They used to be good. My 12-year-old kid can outsmart them. Don't waste your money, find a kid to help. The kid is smarter and easier to find.
No, I would not recommend this to a friendService
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure haven't had to use it yet. Hopefully it will be worse the purchase.
No, I would not recommend this to a friend