Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30853 reviews
(30,853 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
2YR PLAN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well it didnt do me anything for me it didnt cover the (cheap) t.v. they just gave me back my $20.00
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really useful would not recommend it to nobody
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Laybeautii – We’re sorry to hear you’re unsatisfied by the coverage provided by our Geek Squad Protection Plan, and that you wouldn’t recommend it to others. That said, we do thank you for taking the time to share your feedback with us.
Rated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I call 5 or more times an do not respond me, what?
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's better to have the Geek Squad protection and not need it than to need it and not have it
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Liars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lies! Do not tell the truth. Selling what they do not understand.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Phone Line Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a complaint to the agents in store, but to the phone line associated with this. Very unhelpful as no one knew what to do with my issue and kept getting redirected or transferred. Even had someone hang up on me!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
wouldn't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.yes the warranty is always good to have i just dont think its fair that if your product messes up that once you exchange your product you have to purchase another warranty
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it within a few months............
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TV NOT COVERED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I WAS ALSO TOLD A CRAKED SCREEN WOULD BE COVERED AND WHEN CAME OUT TO TELL ME NOT COVERED NEVER AGAIN
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not what i expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I payed for this service and every time i called to get help i got the run around and then quoted some outrageous additional price
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this protection plan when I've purchased a TV but something went wrong with the TV and I had to return it and they didn't give me back my protection plan
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek squad a waste of your money save it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could've gave no stars. Not good for anything don't waste your money, tech told me it would cover anything that happened to the device. Not so at all.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Added to my cart anyway after deselecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I deselected this option and it was auto added to my cart 3 times! This is ridiculous. Now im trying to cancel it. This service covers NOTHING
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Service Plan not worth the $$$$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money.... You pay for this service time based on when the company thinks the product will fail...... I 2 yr old Samsung just dies weeks out from this service plan.... not worth the money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Sound sucks but great picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lg tv i purchased doesnt have a very high volume kinda hard to hear but the oicture is great
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Wish I had a little more help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty ran out as soon as the TV broke. I mean about a week apart so I didn’t even get a chance to use it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Had to have this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was convinced into getting this in case this current TV craps out like the last one did.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
It's okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wait time is so bad at my store need more people
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 year and the backlight is GONE. Tv functioned super slow out of the box. I bought the geek squad 2 year protection plan. Will update if they help with getting tv replaced or if they just stole my money
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
SUCKED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was under the impression that the service would cover repair of items... apparently not
No, I would not recommend this to a friend