Customer Ratings & Reviews

Always great service, very professional. Always get the help you need.

Great feature to have when purchasing products at Best Buy

We had a 5-yr plan w/ our previous TV and it really paid off when it went out and was unrepairable. Thank goodness we purchased the plan. Customer Service staff was so helpful, the GQ was awesome and BB has earned a customer for life.

Thankfully my old 55" TV had a 5 year warranty. After 4 1/2 years, the board started to go out. It turned out that the TV was not worth the money to repair and they honored my warranty and I was able to get a new TV (60"), and since TV's have come down in price significantly, I was able to get the TV, new 5 year warranty, delivery and set up, and still get $300 back in Best Buy cash.

Guest services is always amazing over the phone and in person at the store. Using geek squad and making claims for warranties was made to be a smooth transaction for sure! Additionally the total tech membership is so worth every penny!

Bought a tv and returned it. The geek squad service fees were also returned. No hassle whatsoever.

You should always buy the geek squad service when purchasing a device over the 150 dollar range.

So easy and worth it! 5 year protection plan on a Hi Sense tv, it lasted about 4. 2 phone calls and 3 days later, brand new TV delovered to my door and they hauled away the old.

Well worth the cost - Time frames for certain repairs are always going to be subject to delays - Bottom line is though, Geek Squad stands behind their commitments and will continue to work on an issue until everything is up and running as good as new - People just have to keep in mind, everything isn't instant gratification... as much as we would like it to be - Robert C

I was very glad to get the chance to extend my service to 5 years and the Geek Squad made it easy.

not a huge fan of insurance but my salesperson made is such an easy decision to purchase

The TV was in stock and salesman assisted loading in my truck. This was awesome to say the least.

Its so easy to use my whole family loves it samsung is a reliable brand.

Can’t go wrong with this coverage.Even a minor repair would likely far exceed the cost of the coverage. Based on knowledge and professional activity installing the television, I am confident that any repair would go seamlessly (hopefully this will be moot)

The agent explained how my tv works and took their time to answer any questions I had before making a purchase.

The Geek Squad service it well worth the price and I would purchase it again in a heartbeat!

Exceptional service provided by the Geek Squad. Best Buy is my go to for all electronics. They provide great customer service, products and prices.

Have had nothing but great experiences with geek squad services from delivery to repairs never any hassle

Recently I called to have a service done on my TV that I got from Best Buy. They were quick to respond to my request, but how my TV wasn't able to be fix they helped me find a replacement one.

They are very knowledgeable and helpful to you I love it