Customer Ratings & Reviews

I bought a 5-year warranty at a very good price; I hope I won't have to use it.

I love everything about it. The price was right and the quality is excellent. Will recommend.

Had an issue with the TV 19 months after purchase. Geek squad will replace it. Glad I got the protection plan.

Excellent protection plan. I usually don't purchase extra protection plans. Since this purchase was an open box, I was mainly concerned with the remote having many sctatches on the solar charging panel of the remote. A new remote cost more than the protection plan. I am very pleased with Geek Squad coverage.

Took in and repaired on same day. Had a hard time finding where to make an appt.

looks and feels nice except for the tv stand. tv stand base is nice and heavy and metal. but the shaft and mount is plastic holding a ~50 pound tv. therefore it wobbles as you set up or whenever you touch. out of the box settings are ok but its annoying to find the right settings especially if you want to get rid of the stutterrinf on fast moving objects. also annoying how intelligent mode is not always the best, so i end up going back and forth between intelligent mode on and off. but when its off you have a myriad of settings to mess around with which gets annoying furthermore. so you either always have to compromise something using their preset settings or adjust/edit settings everytime you watch something different. so unless you are constabtly going to watch the same type of things, you may spend more time than you want messing with settings. the biggest thing that bothered me is when you see bright and still objects, you see like pixels or dots moving. like when u try to see how detailed someones pores are, you also see dots moving so it seems like you have a damaged tv? im not sure how to explain it or if it is a problem but it bothers me.

The price was right. I have used the Geek Squad in the past and was pleased.

Haven’t had to use the protection yet and hope I don’t have to.

Great tv for a great price!! I would def recommend this tv to anyone for value for the money

The best investment to protect my led tv and best of all the price.

I've used Geek Squad twice. The first time they repaired my television on site (my home), the technicians both times brought their own folding tables and cloths to my residence, the second time the parts were no longer available so the technician had Best Buy credit me for a replacement Television. I highly recommend this service. I just bought a 50" bedroom TV (Dec 12, 2023), and guess what I added on as a Just In Case...Geek Squad coverage! My thanks and respect to all of the unsung technicians that Best Buy utilizes to make their warranty incredible.

I like that, good service around the clock snd eith people with good experience snd customer focus

I always buy the five year Geek Squad protection because Best Buy honors it. Totally worth it.

Great for the price. Last t.v I bought did not last to long.

Geek squad has always been very helpful. I dropped off my laptop in the past and they’ve repaired it.

The installation of Microsoft 365 was a blessing and staff was knowledgeable.

The Geek Squad agent I had at my house when my old tv died was so nice, really knowledgeable, friendly, and very professional. He answered all my questions about my old tv and more. When there was no hope for the mother board since the tv was 10 years old, he broke the news to me gently and did not try to sell me anything new. Then, of course, I wanted to hear about new tvs! The Geek Squad agent told me what he recommended and I was then really excited to go out to Best Buy and get a new tv since the prices have really come down in the last 10 years. I hate to buy anything unless I need it, so the Geek Squad agent explained all of my options before he would fix my old tv. It was obvious that the motto was "The King is Dead...Long Live the King" as in - the old one had to go and I had to buy a new tv. My purchase experience at Best Buy for the new tv was also really terrific. I did not feel rushed, the agents at the store, like the one who did my home visit, were professional, really patient and super knowledgeable. Thank you, Best Buy! Really appreciate you in the Tech World explaining things to me since I would not have known anything about old or new tvs w/o your Geek Squad agents. They are really well-trained and helpful.

I haven't had any need for this yet, but it is nice to know it's there.

We took out insurance because it was reasonably priced.

A must to have with the technology today. I purchased it to be on the safe side.