Customer Ratings & Reviews

Happy with the extended warranty. The last tv started having problems just outside the factory warranty and as a piece of mind it was nice having the extended warranty. The tech’s came and checked out the old tv and determined that it was unrepairable. So the upgraded my tv with the newer model and I kept the same warranty.

Greeek squad gave me great customer service as always.

My Samsung tv had black circles in the screen during white screens tv was replaced with no problems

The most famous consumer tech-support service is undoubtedly Best Buy's Geek Squad. Geek Squad is also arguably the most polished computer-help service, offering not only online help, but in-store and at-home repair services, too. It's also the least-expensive service I've tested and includes a license for top-notch security software. Geek Squad technicians, on the whole, delivered the best results among the services tested, and they didn't pester me to purchase additional products.

I have used geek squad in the past but it’s nice to know I have them to help set up my devices. I would definitely recommend them I really think it’s a great service!

It was very good experience in the store employees cooperate and the way they display the items it is so good

I have not had to use this service yet and hope that I won't need to. Bought it 'just in case'. And because I haven't used Geek Squad (so I can't actually give an accurate star rating) I gave it 4 stars in hopes that if I have to use it, they will measure up to at least a 4, but hopefully will be a 5.

The agent mounted my tv and connected it to all my devices

I love Best Buy, they have the best insurance policy for their products!

These warranties are 100% worth the money! I bought a Sony A9G in 11/2020 and it died 11/2022, because of the warranty Best Buy gave me $1800 for the A9G, $100 less than I paid 2 years ago, plus I got to keep my A9G despite its pixel issue. I put the money towards the A95K and bought another 5 year warranty! If you spend $2000+ on a tv, it’s worth it.

I'll tell the world. I have been super satisfied with Bestbuy, in And out the store. Even customers satisfaction over the phone. I even have excellent customer satisfaction with carry out. Thanks Bestbuy far all you and your management team do to have Great customer service. from. hitemwiththelove.

Great service came and in a timely manner it was easy to set up and appointment and I didn’t have to wait along time to get one. Once arrived was very respectful tried to fix my tv and saw he could T and instantly put in for me to get a gift card to replace it. I went and picked out my new tv the next day

Worth it. These TVs will die. Spend 80, and get a new one.

Worth having for peace of mind, however with my PS5 purchase experienced the worst of the worst. Had a PS5 failure within three months of the purchase, and because stock is extremely limited the benefit's do not apply. There are no consoles in store to replace them with so you end up relying on the manufacturer to take care of you. Worth buying for items in store, not so much with PS5

We purchased this 5 year plan to accompany an Insignia 24 inch TV purchase. This TV was replacing 2 LG TVs that were in the same place that lasted a little over a year. So TV number 3 in about a 3-4 year period. The price was reasonable though and whether the old TVs were subject to a power surge or not, we felt the price of the protection plan was worth it this time even though we were purchasing $100 TVs.

The agents were knowledgeable and helped me get the tv I wanted even though it was out of stock. The agents ordered it for me and it took less then 3 days.

No worries about future problems even with furniture.

Normally I do not purchase extended warranties, but after a recent storm I had a need to buy a new TV. After listening to everything that this warranty covers I found it to be a good cost effective thing to buy. If I had this on the TV that I had to replace, I would not have had to buy a new TV.

I would never buy a product from Best Buy without their geek squad protection. I had a light blow out on an older tv & they had me with a new tv the same day in store. You can’t beat that kind of customer service.

The hardest thing was to get a vehicle to transport it but this tv is amazing and the price is even better